Experience

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  National sports agency

  Jul 2011 - Jan 2012

  Intern

  • Maintained the billing for each of the clients.• Developed excel spreadsheets to organize the current and potential future client lists.• Researched the results for each player who was invited to the combine and was drafted between 2004 and 2012. Then organized the statistics into excel spreadsheets based on the positions.• Contacted potential future clients, specifically college football players, to educate them about the agency. • Created PowerPoint presentations for each of the college football players who showed interest in National Sports Agency. The PowerPoint presentations provided information about the benefits of signing with NSA and what they could expect out of the agents. Show less

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  Ulta beauty

  Dec 2011 - Feb 2012

  Salon coordinator

  • Managed the phone lines and established a friendly and knowledgeable relationship with the callers/clients.• Created and coordinated hair and skin appointments in the salon.• Organized the products on the sales floor.• Provided customer assistance throughout the store by helping locate products and introducing new items to the customers.

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  Robert half international

  Mar 2012 - Mar 2012

  Front desk coordinator

  • Managed a five line switch-board phone system and directed the calls accordingly while maintaining a friendly demeanor.• Obtained the required identification from each candidate interviewing for a position and entered it into the program developed specifically for Robert Half International.• Administered the necessary paperwork to each of the candidates and ensured that all forms were filled out completely and properly.• Maintained the organization of all files for current and prior candidates.• Notified each of the staff members when their candidates were ready for the interviews. Show less

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  Insight title company

  Apr 2012 - Jan 2013

  Reo processor

  • Contacted the agents upon initial receipt of the contract(s) to verify whether or not the buyer planned to utilize Bankers and Lenders Title for representation throughout the transaction.• Obtained information on the buyer(s), including: their marital status(es), if he/she/they will be occupying the property, if there is a lender involved or it is a cash deal, and if the lender is requiring a survey of the property. If the buyer had a common name and the judgments could not be ruled out by his/her middle name, I also obtained their social security number to submit to the title team to clear.• Review the title commitments to ensure that we were providing marketable and clear title. If there was any cloud on title, such as any liens, I obtained information for pay-off from those billing agencies: water, sewer, homes associations, and taxes and submitted to our curative team.• Fulfill lender requests: update the lenders policy to reflect the loan amount, loan number, and bank name and mortgagee clause and create closing protection letters.• Communicated with the agents if there were any issues that may cause a delay. Provided them with updates to keep them and the buyers knowledgeable of the situation.• Managed more than twenty files on any given day.• Created earnest money receipts.• Assisted the closers when necessary by doing tasks such as scanning and updating files that had been in our inventory for more than a month. Show less

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  Maritz

  May 2013 - Sept 2015

  • Assist in the Request for Proposal process and new potential client sales pitches: help develop the client presentation; set up rule structures to demonstrate subprograms that we feel would be most beneficial/desirable to the client; actively participate in the presentation to the client by providing information on the different program options available.• Collaborate with the team in finalizing project plans and protocols. Also involved in the production of launch materials.• Support specific operational tasks as required to meet the needs of the clients as directed.• Communicate with all assets, including the clients, program participants, and internal account team, regarding any issues and/or concerns, troubleshooting, etc• Attend the monthly financial reviews to ensure that the budget is on track with the forecasts.• Manage different components of each of the projects to ensure that quality specifications, costs, and schedules are met.• Handle escalations from the participants and/or client contacts.• Utilize the administrative tools to configure content on the program sites.• Handle data files and processing/balancing of those files; or coordinates operational tasks with the operations associate.• Keep a track record of issues faced and the subsequent resolutions.• Continue to perform Operations Associate tasks. Show less • Operate and maintain anywhere from four to seven programs at any given time ranging from very general and limited options to fully customized programs.• Perform program maintenance on a daily basis: ensure that all points are processing through the systems properly, including regular recognition points and service anniversary awards, and record all issuance. • Work with the participants and clients directly to answer questions or complete ad hoc requests. • Process enrollment and termination files for each program in accordance with the client’s wishes.• Provide the client(s) with various reports: participant issuance and redemption, tax files, recognition extracts, budget reports, and any special reports designed specifically for the client on a bi-weekly, monthly, fiscal year, quarterly, program-to-date, or an ad hoc basis.• Assist in launching new recognition programs: set up the rule structures for each the individual subprograms, various budgets, global guest accounts; work with the client to decide the format of the demographic files to get the participants enrolled; and test each part of the program in a staging environment to ensure all parts are functioning properly before going live.• Build queries in Access to output desired information into a report and/or to review program or participant information in the database.• Make suggestions for enhancements to pitch to the clients to continue to grow the business. • Work to automate processes to keep maintenance costs lower for Maritz and drive profit.• Document all procedures, and keep each document up-to-date, thereafter. Show less

  • Associate Project Operations Manager, Emerging Accounts

    Nov 2014 - Sept 2015

  • Emerging Accounts Operations Associate

    May 2013 - Nov 2014
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  Coldwell banker gundaker - town & country

  Feb 2014 - Jan 2015

  Sales associate

  • Work with sellers/buyers/landlords/renters to sell/buy/rent/lease property.• Assist sellers/landlords in determining a sale price and guide them through the sale process (contracts, getting the house on the market, placing the listing on the MLS, etc).• Assist buyers/renters in locating a home within their budget and help them to purchase/rent the property for a fair price (research homes/apartments/condos/etc within their desired area and price range and escort them on showings of the potential properties and assist in contract negotiations.) Show less

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  Western first aid and safety

  Sept 2015 - Oct 2017

  Regional manager

  - Grow a new route with zero initial customer base to sell all first aid and safety supplies all over the greater St Louis area- Provide guidance on OSHA standards and work with clients to determine exactly what they need in their first aid cabinets- Service the first aid cabinets on a scheduled basis to maintain OSHA compliance for our clients- Provide guidance on placement for first aid cabinets, eyewash stations, etc corresponding with OSHA standards

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  Grainger

  Oct 2017 - Jun 2022

  Account manager, manufacturing
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  Vsm abrasives usa

  Jun 2022 - now

  National accounts manager