Experience

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  Hilton hotels & resorts

  Oct 2006 - Mar 2011

  Food and beverage supervisor

  • Supervised the Bar, Restaurant & In Room Dining Outlets at the largest & busiest hotel at Melbourne AirportKey responsibilities• Supervising the day to day operation of three different dining outlets and a private dining room• Rostering and management of Departmental labour costs• Programming, updating & troubleshooting MICROS POS and training staff in use• Generation of purchase orders and stocktake using SAP• Complaint handling & service recovery both in person and via e-mailAchievements• Overhauled the setup of the MICROS POS, streamlined and standardised the service screens in the outlets to improve staff accuracy and consistency. Improved the way menus and recipes were entered into the database, making regular seasonal menu changes a much quicker and streamlined process. Show less

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  Parkroyal melbourne airport

  Apr 2011 - Jul 2016

  Food & beverage supervisor

  • Supervised the Bar, Restaurant & In Room Dining Outlets at the largest & busiest hotel at Melbourne AirportKey responsibilities• Supervising the day to day operation of three different dining outlets and a private dining room• Rostering and management of Departmental labour costs• Programming, updating & troubleshooting MICROS POS and training staff in use• Generation of purchase orders and stocktake using SAP• Complaint handling & service recovery both in person and via e-mailAchievements• Developed and implemented a new SOP program to improve service standards. Led to better team performance as all staff were consistent in their service approach, both new and existing.• Managed the Food & Beverage department for an 8 month period when the hotel did not have a Food & Beverage Operations Manager. Took on additional duties outside my role and thrived on the experience. Hotel did not have to rush the search for a replacement as operations ran smoothly. Show less

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  Athenaeum club

  Aug 2016 - Mar 2020

  Banquet operations manager

  • Managed and led a team of 25 across multiple dining and function outlets at one of Melbourne’s oldest private ClubsKey responsibilities• Supervising the day to day operation of multiple functions and outlets • Rostering and management of Departmental labour costs• Set-up and operation of Audio/Visual requirements for Club functions including computers, audio mixing desk, microphones and video projectors• Programming, updating and troubleshooting Micropower POS and training staff in use• Monitoring and updating online Club Maintenance Log • Recruitment, development and training of new and existing staff• Monthly stocktake of all beverage stock• Budgeting and purchasing for Food & Beverage departmentAchievements• Helped introduce Deputy, an online rostering and timesheet system. It led to a large saving in payroll due to better utilisation of staff and more accurate tracking of hours.• Took over recruitment and training of new staff from Human Resources. By doing so, I was able to recruit and develop staff more suited to the roles required• Developed cross-training system to up-skill existing staff. Enable more flexibility with rostering and helped foster better working relationships between different departments Show less

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  Australia post

  Nov 2020 - Nov 2021

  • Business Consultant

    May 2021 - Nov 2021

  • Customer Service Consultant

    Nov 2020 - May 2021
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  Bepoz

  Nov 2021 - now

  Technical support specialist