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Yehuda Leib Merrill

Yehuda Leib Merrill

CRM Implementation Specialist

Followers of Yehuda Leib Merrill8000 followers
location of Yehuda Leib MerrillBeit Shemesh, Jerusalem District, Israel

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  • Timeline

  • About me

    Trauma Healing Guide 🎯 ✡️

  • Education

    • Lev L'Achim - Rechovot, Israel

      2004 - 2010
      Talmudic Studies

      First seder

    • Passaic Torah Institute

      2001 - 2004
      Talmudic Studies

    • Alison

      2019 - 2019
      Diploma in Mental Health Mental Health Counseling/Counselor

    • University of Maryland Baltimore County

      1987 - 1991
      Bachelor of Arts (BA) Political Science and Government

    • Georgia State University - J. Mack Robinson College of Business

      1999 - 2002
      Master of Business Administration (MBA) International Business

    • Machon Shlomo - The Heiden Institute

      1995 - 1997
      Talmudic Studies

    • Colgate University

      1984 - 1986

      Undergraduate studies

  • Experience

    • ISS Group

      Jan 2002 - May 2003
      CRM Implementation Specialist

      Handled all aspects of Microsoft CRM implementation (pre-sales technical support, business analysis, installation, configuration, customization, system administration, troubleshooting, upgrades, and training).Provided Siebel CRM functional project management and training, (Call Center w/Advanced Sales); assisted w/ technical configuration work ($1.5 million project) and system administration.Designed and delivered custom training in Microsoft CRM.

    • CRM Dynamics

      Sept 2006 - Dec 2008
      Sr. CRM Implementation Consultant

      Responsible for CRM business process analysis, gap analysis and consulting in Microsoft CRM; Zoho CRM; Salesforce.comClients included: Microsoft Israel, Malam Group, Hain Capital

    • OptimalTest

      Jul 2011 - Jul 2012
      Salesforce.com Administrator

      Handled all CRM administration responsibilities: system design, configuration, user and data administration.Provided internal training in Salesforce.com.Produced, maintained and updated all internal and external technical documentation.

    • The CRM Review

      Jul 2012 - Jul 2014
      Founder & Sr. Software Analyst

      Manage all customer-facing operations and marketing activities for CRM Industry information portal.Conduct CRM industry research.Company offers:-- Customer Relationship Management software reviews-- Free webinars on critical CRM software selection topics and vendor spotlights-- Custom-tailored (a-la-carte) training in Salesforce.com and Zoho CRM

    • Yummy Forms

      Jul 2022 - May 2023
      Founder & CEO

      I help self-employed professionals and small businesses gain new customers, provide better service and earn more revenue using powerful appointment scheduling and online payment forms and mobile apps.▪ Consultants▪ Graphic Artists▪ Financial Advisors▪ Photographers▪ Therapists, and moreLeveraging web-based online forms and mobile apps is easier and more affordable than ever.

    • Breakthrough Trauma Healing

      Dec 2024 - now
      Trauma Healing Guide

  • Licenses & Certifications

    • Microsoft CRM Certified Consultant: Applications

      Microsoft
      Aug 2003

    • Microsoft Dynamics CRM Customization and Configuration

      Microsoft
      Aug 2003

    • Microsoft Certified Systems Engineer (MCSE)

      Microsoft
      Jan 1999

    • Siebel CRM Core Certified Consultant

      Siebel Systems Northern Europe
      Jul 2000

  • Volunteer Experience

    • Big Brother Program Volunteer

      Issued by Jewish Family & Career Services of Atlanta (JF&CS)
      Jewish Family & Career Services of Atlanta (JF&CS)Associated with Yehuda Leib Merrill