Rob Niessen

Experience

• 

  Language Institute Spanish at Locations

  Nov 2009 - May 2010

  Communications Manager
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  De Balie

  Sept 2010 - Dec 2010

  Publicity Employee
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  BP

  Apr 2013 - Jan 2015

  Customer Service Representative

  I provided excellent service to customers and supported account- and sales managers. I was responsible for all complex dispute management and as continuous improvement agent I had final responsibility for process-improvement, updating SOPs and creating job aids. Furthermore I was a QMS/EMS internal auditor.

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  BT Global Services

  Jan 2015 - Oct 2016

  Inside Sales Project Manager

  I sold networked IT services to large multinational accounts within the Benelux:• Project management.• Identifying new opportunities.• Building proposals.• Driving business growth within existing accounts.• Managing large contractual migrations.

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  OGD ict-diensten

  Nov 2016 - Feb 2020

  • Within 1 year turning around a decline in profitability for three services worth €5M with 100+ customers, 5 direct reports and 100+ employees.• Setting up an organisational structure and coaching managers on interpreting KPIs, realising growth and independently addressing operational issues.• Growing business by giving sales-workshops to account management, setting up and leading cross-functional teams and owning continuous improvement projects. I was responsible for a team of 12 system engineers working for 30+ customers:• Business Development.• Customer Management.• Employee Develoment.• Continuous Improvement.• Handling day-to-day business.• Managing the Servicedesk.

  • Product Manager ICT

    Jan 2018 - Feb 2020

  • Team Leader Co-sourcing

    Nov 2016 - Jan 2018
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  Universiteit van Amsterdam

  Mar 2020 - now

  Head Of Workplace Support