Refigo Ferdinand

Experience

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  Dafam Hotel Management

  Oct 2019 - Mar 2020

  Front Office Trainee

  I did an internship in Front Office Department at Grand Dafam Signature Surabaya Hotel / MORAZEN Surabaya, which helps guests in doing check-in, as well as offering product for guests and giving solutions to guests' questions. This is a lesson during my internship :• FDA : In this section I take care of the arrival and departure processes for guests with internal procedure and using the (Power Pro Hotel System). 172 comfort and elegant rooms. Explain about breakfast times and the facilities in the hotel (Restaurant, Bar and lounge, GYM, Swimming pool, SPA, and Jacuzzi). Handling wake up call.• Reservation : I also handle guests when booking rooms By phone, email, travel agents (TA), online travel agents (OTA), and walk-in guest. • Telephone Operator : I also the operator explaining the products knowladge offered at the hotel. As well as connecting calls from outside guests to the designated divisions such as to restaurants, sales, and the bar & lounge section. As well as courting guests when they want to check out and asking if anyone needs help with their luggage to Bell Boy.• GRO ( Guest Relation Officer) : During my internship I learned about gro about guest service upon arrival and giving a welcome drink with rolled face.I learned about serving room reservations through hotel websites to get promos and collection guest comment. When I became a gro, I also gave a guest comment review to the guests.• Bell Boy and Concierge : I also learned Bell Boy and Concierge, about handling guest luggage (Check in and check out) , Luggage tag form, Changing room / moving room, dropping off their luggage to room, fill out the logbook about lost and found and read the logbook about today's events and upcoming groups of VIP and VVIP guests. I also give their room keys, and explain information to guests about breakfast floor and facility area. • Sales Person : During my internship, I also learned to be a sales person, selling ball rooms and showing rooms for wedding. Show less

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  Amaranta Wedding Organizer and Planner

  Jul 2021 - now

  Event Staff

  As an Event Organizer at AMARANTA, I work closely with a dedicated team to deliver seamless and memorable wedding experiences. My role involves managing multiple aspects of event execution, from guest coordination to stage production, ensuring every detail aligns with the couple’s vision. With a keen eye for detail and a passion for creating unforgettable moments, I thrive in dynamic event environments where precision and teamwork drive success. • Groom Assistant Manage hotel logistics, including guest check-ins/check-outs and room inspections. Prepare and oversee the groom’s attire (traditional, military, and modern styles). Serve as a host for VIP/VVIP guests, ensuring a personalized experience. Act as a fashion stylist and event coordinator during ceremonies. • Stage ManagerOversee stage coordination, ensuring smooth transitions between segments. Manage technical aspects, including lighting, sound cues, and AV setups. Collaborate with performers, speakers, and vendors for flawless execution. Show less

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  Kedai Le Djit

  Nov 2021 - Jan 2022

  Kedai Crew

  I try to do new things in this field, because I want to learn new things about brewing. At work, I am required to be able to do 4 things :- Cashier handle when guests make payments via Cash, EDC, QR, and Transfer to Bank Le Djit account. - BaristaMake drinks according to customer orders, and mix drinks according to S.O.P Le Djit.- KitchenCooking food according to customer orders with the S.O.P that has been set in terms of cooking.- WeiterServing customers when purchasing, explaining ingredients, and selling product knowledge. And deliver customer orders to the table.I worked in a subsidiary of PT. Golden Star Design, became Crew Kedai Le Djit. Show less

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  STJERNE dining and brew

  Apr 2022 - Jan 2023

  Cashier and Greeter

  I work at Restaurant STJERNE dining and brew as pre-opening team. In the Cashier, Greeter, and Reservation section.~ Cashier use a computer to make payments to customers using the ESB system, and make payments using debit cards, credit cards, QRIS, cash and transfer payments when ordering by mobile phone. Analyze computerized financial information and record petty cash. ~ Greeterwelcome guests and greetings in accordance with S.O.P Stjerne. And ask if you have any reservations yet. as well as head towards the reservation table or the VIP room.~ Reservationreservation section to do telephone reservation table and VIP room.as well as make showrooms for weddings, anniversary dinner, bridal shower dinner, government meeting. Explain the capacity of the restaurant & VIP room. and provide a booking report to the whole team to avoid communication problems and booking accumulation at the same time. Show less

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  BunBee Boulangerie and Patisserie

  Jan 2023 - Oct 2024

  Food and Beverage Cashier

  I work at BUNBEE Boulangerie and Patisserie, in the Cashier, GRO, and Host Reservation.- Cashier Make payments to customers using the POS (ESB system) and Manage transactions with customers using Cash, Qris, Debit card, Online method (Grab and Gojek) and Bank Transfer when ordering by mobile phone. At the time of payment I asked Guest Comment for feedback our Food and Beverage. Analyze computerized financial information and record petty cash.- GRO (Guest Relations Officer)As a GRO at BunBee, I focused on creating a positive atmosphere by professionally engaging with guests, addressing inquiries, and ensuring overall satisfaction. Managing guest interactions contributed to the establishment's reputation for exceptional service. This experience refined my interpersonal skills and emphasized the importance of guest-centric approaches in BunBee's standard operating procedures. I also provided product knowledge and introduced new items to enhance guest interests.- Host ReservationAs a Host Reservation at BunBee, I managed reservations, engaged with customers to understand preferences, and ensured a personalized dining experience. My organizational skills optimized table arrangements, balancing operational efficiency with guest satisfaction. Coordinating with kitchen and serving staff, I played a pivotal role in maintaining smooth service. This experience enhanced my ability to handle high-pressure situations, prioritize tasks, and contribute to the overall success of front-of-house operations. Show less

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  Shangri-La Group

  Oct 2024 - Apr 2025

  Front Office Trainee

  I did an internship in Front Office Department at Shangri-La Surabaya Hotel :~ Concierge Greetings guests warmly upon arrival and assist with luggage. Attach luggage tags securely, managing luggage up (check-in) and luggage down (check-out) to the room and designated areas. Assist with luggage during check-out, ensuring safe loading into transportation. Secure luggage storage for early arrivals or late departures. The Shangri-La Surabaya Concierge team further enhances the guest experience by providing personalized recommendations, arranging bookings, and assistance with local package tour and transportation.~ Executive Horizon LoungeI responsible with setup for breakfast, afternoon tea, and cocktail hour. Provided exceptional service to lounge guests, including high-tier membership, responsibilities handling VIP, food and beverage service, and resolving guest concerns. I able to work well high-pressure environment, and friendly communication with positive tone to engage guest. Speak clearly, eye contact with professional gesture, and build positive connection with other team work to ensure everything great. Show less

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  Shangri-La Group

  Aug 2025 - now

  Guest Service Center

  I worked as a Daily Worker Guest Service Center Agent / Telephone Operator at Shangri-La Surabaya Hotel, where my responsibilities included:~ Answering all incoming calls in a professional, courteous, and efficient manner.~ Handling guest requests and inquiries promptly, including through KIPSU and Reservations, while accurately recording them in the OPERA system.~ Coordinating with Housekeeping, Engineering, Front Office, F&B, and other departments to ensure guest needs were met seamlessly.~ Night Shift Show less