Igor Karačonji

Experience

• 

  T-Com

  Nov 2009 - Dec 2009

  Technical support rep

  Technical support for Internet and IPTV services.

• 

  UNDP

  Oct 2011 - Jan 2012

  Intern - ICT Assistant

  - Administration of user accounts in Active Directory and associated mailboxes in Mail Exchange- Troubleshooting PC computers and servers with Windows Server operating systems- Service management using MS SharePoint based on ITIL best practice model- Support for users with issues in MS Office suite- Overseeing backup procedures

• 

  Metronet telekomunikacije d.d.

  May 2012 - Sept 2018

  - Technical account management for international carriers- Pre and post sales solutions- Project management and telecommunication services realization (metro ethernetnetworks; VPRN; Internet; voice gateways – CUCME, ISDN,…)- Security services provisioning (Check Point, Cisco, Fortinet...)- In charge for administration of corporate LAN for the head office in Zagreb- Backbone core privileges- Configuration of network equipment (Cisco, HP, Mikrotik, Alcatel-Lucent, Check Point,Patton,...)- Oversight of subprovider activities- Coordination and task delegation to field technicians- Member of the service excellence team for the service quality improvement Show less - Troubleshooting of network equipment and services for costumers (LAN, VPN, VoIP)- Configuration of network equipment (Cisco, Linksys, HP, Mikrotik, Patton, AudioCodes, Thomson ADSL,...)- Service realization- Proactive surveillance and troubleshoot of CPE, Network Core equipment and interconnection- IT services troubleshoot (Mail, Webhosting, DNS, ...)- Oversight of subprovider activities- Coordination and task delegation to field technicians- Showing the ropes to the new colleagues- Administrative tasks Show less

  • Head of service deployment team

    Aug 2016 - Sept 2018

  • Service deployment expert

    Mar 2015 - Aug 2016

  • Service deployment specialist

    Sept 2013 - Feb 2015

  • Specialist for NOC operations

    Sept 2012 - Sept 2013

  • Field Technician

    May 2012 - Sept 2012
• 

  A1 Hrvatska d.o.o.

  Oct 2018 - Dec 2018

  Enterprise Delivery Team Leader

  - In charge for team of highly skilled network engineers- Task management and employee performance tracking- Telco services provisioning and troubleshoot- Computer network and security services provisioning

• 

  CS Computer Systems

  Jan 2019 - now

  IT Security Solutions Engineer

  Implementation and support for network security technologies.