Ako Ashvetia

Experience

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  Glovo

  Feb 2018 - Jan 2020

  Real Time Operations Specialist

  • Monitored ongoing orders on dashboard, analyzed and solved problems, and optimized delivery times and courier earnings.• Controlled live map, communicated with customers, store managers, and couriers, and provided daily feedback within reports.

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  Evolution

  Jun 2023 - now

  Equipment Support Specialist

  As an Equipment Support Specialist, I play a crucial role in maintaining and supporting the IT infrastructure at my organization. My responsibilities include managing hardware issues, overseeing IT equipment inventory, and providing timely technical assistance. I utilize industry-standard tools such as JIRA, Service Desk, and Helpdesk to streamline operations, track performance metrics, and monitor live system statuses.Key Responsibilities:Provide first-level support for IT equipment-related issues, including troubleshooting and resolving hardware problems for computers, printers, and other peripherals.Utilize JIRA for ticketing management to ensure all equipment issues are logged, tracked, and resolved in a timely manner.Employ Service Desk tools to monitor and report on key performance indicators (KPIs), helping optimize the support process and improve team performance.Use Helpdesk software to monitor live tables and system statuses, ensuring real-time awareness of any issues that may impact organizational operations.Maintain a comprehensive inventory of IT equipment, using systematic approaches to track usage, lifecycle status, and procurement needs.Coordinate with vendors and IT suppliers for equipment repairs, replacements, and upgrades.Facilitate the setup and deployment of new equipment, ensuring seamless integration into existing IT systems.Develop and maintain documentation and standard operating procedures related to equipment support and maintenance.Conduct training sessions for end-users on the proper handling and usage of IT equipment to prevent damage and prolong equipment life. Show less