Shannon Ferguson

Experience

• 

  Starbucks

  Apr 2013 - Sept 2015

  Delivered ‘legendary’ customer service Created a great work atmosphere by communicating effectively Remained calm and efficient in a challenging, fast-paced environment

  • Shift Supervisor

    Nov 2013 - Sept 2015

  • Barista

    Apr 2013 - Nov 2013
• 

  Herbal Magic Canada

  Sept 2015 - May 2016

  Personal Health Coach

  Provided guidance, support and education to help clients reach their goals Handled phone and email communications Achievement: Received Spirit of Achievement Award for exceeding sales targets

• 

  Shaw Communications

  May 2016 - Nov 2019

  Assisted customers in purchasing products tailored to their needs. Generated quotes and detailed service plans Made outbound calls to generate more business revenue Worked with a team to achieve individual and team sales targets Consistently practiced proper phone etiquette Achievement: Received several five-star customer reviews

  • National Business Sales Advisor

    Mar 2018 - Nov 2019

  • Residential Sales Consultant

    May 2016 - Mar 2018
• 

  CüR Laser and Skin

  Dec 2019 - Feb 2021

  Front Desk Receptionist

  Scheduling appointments Handling client inquiries Processing payments Training staff in procedures Achievement: Received multiple recognitions on Google reviews

• 

  Conscious Mind Clinic

  Jun 2022 - Dec 2022

  Empowerment Hypnotherapist and Coach for HSPs
• 

  Freelance

  Mar 2023 - Jun 2023

  Caregiver

  Assisted high functioning client with daily needs Prepared snacks and meals Charted resident’s physical and mental progress Provided compassion and support through the healing process

• 

  Full Range Physiotherapy and Wellness

  Jun 2023 - now

  Front Desk Receptionist

  Greeted clients in a friendly manner and ensured they felt welcomedBooked and rescheduled appointments as neededPromptly and professionally answered phone calls, emails and online messagesAchievement: Several positive and personal mentions in client Google reviews

• 

  Freelance

  Jan 2024 - now

  Customer Service Assistant

  I am a very professional, warm and friendly virtual customer service representative who is committed to providing outstanding client care. I take pride in going above and beyond and creating that WOW experience that leaves clients smiling and eager to refer your business to others.