Guy Tam

Experience

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  Israel Defense Forces

  Aug 2015 - Jul 2018

  Administrator of Products Encryption

  • Hands-on and in-depth experience with different ways of component encryption.• Technical support and problem-solving.• Performed technical guidance for new soldiers and field support.

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  Massivit 3D Printing Technologies Ltd.

  Apr 2017 - Apr 2020

  • Performed installations, demos, and exhibitions, ensuring customers fully understood the capabilities of 3D printing technology and maximizing product engagement.• Responded to support requests from end users, providing patient and thorough guidance to resolve technical issues.• Utilized ticketing systems to efficiently manage and process support actions and requests, ensuring timely resolutions.• Defined and managed Alpha and Beta tests, playing a key role in product development and refinement.• Documented reported faults and bugs for referral to development teams, facilitating iterative updates and improvements.• Provided support and coordination to Local Teams, ensuring consistent and high-quality service delivery across regions.• Resolved escalated issues by leveraging deep product knowledge as a subject matter expert, effectively addressing a wide range of technical and operational challenges. Show less

  • APJ Customer Care Manager

    Jan 2019 - Apr 2020

  • Technical Customer Engineer

    Dec 2017 - Jan 2019

  • QA/QC Supervisor Engineer

    Apr 2017 - Dec 2017
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  Buzzit Group - Digital and Software Solutions

  Dec 2020 - Jan 2023

  Customer Success Manager

  • Led customer onboarding processes, ensuring seamless integration and adoption of SaaS products.• Consistently followed up with clients to verify optimal customer satisfaction, resulting in increased retention rates.• Managed support engagement and problem resolution by effectively coordinating with support teams to address customer issues.• Analyzed customers’ needs to tailor solutions, improving product alignment with customer goals.• Drove cross-functional collaboration on End-to-End SaaS projects, ensuring successful project execution and delivery.• Collaborated with multiple internal teams to maintain task status awareness, ensuring timely completion of customer-related tasks.- Product Feedback & Enhancement Show less

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  Kornit Digital

  Feb 2023 - now

  Product Specialist