Aniruddha Nikam

Experience

• 

  New York State Education Department

  Apr 2012 - Aug 2013

  Business Analyst

  Designed and improved the web application used by the New York State Education Department and its 800 school districts statewide for reporting and monitoring federally mandated due process for the P12 Special Education Program.⭐️ Designed and developed the Impartial Hearing Reporting System (IHRS) to automate the due hearing process.✔ Reduced the application processing time by six weeks.⭐️ Prioritized reported issues by school districts. Designed and implemented solutions for the same.✔ Reduced backlog by 100% to deliver a bug-free system. Show less

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  LCI

  Nov 2013 - Mar 2016

  Software Developer

  Advised, strategized, and designed software for a start-up that delivered a SaaS Bankruptcy product to major financial institutions like Visa, Wells Fargo, and Bank of America.⭐️ Developed DARP [Docket Activity Report] project using Data Modeling, Data Mining, and Data Warehousing.✔ Decreased the data collection cost to the company by 21%.⭐️ Conducted business process re-engineering, GAP, and impact analysis to improve project scalability for the legacy product.✔ Minimized operational gaps and increased the speed to market by two weeks with the Next Gen Product.⭐️ Designed and drove extensive data validation and user-acceptance testing using complex SQL queries.✔ Reduced data delivery time from the database to the front-end application by 8%. Show less

• 

  Cisco

  Apr 2016 - now

  As part of the Compliance team under the CX (Services) org, I was responsible for developing a financial platform to support data driven decision making, stop revenue leakage and increase Cisco brand recognition.⭐️ Launched financial platform with payments, contracts and other sales data to aid and increase compliance-driven revenue in Latin Americas, EMEAR and ANZ Regions.✔ Delivered a high-performance platform that helped Sales bring $165M in revenue from Q1 FY21 to Q2 FY24.⭐️ Designed a minimum viable product (MVP) by incorporating new SKUs and compliance policies to implement agile delivery practices for Americas region.✔ Increased YoY revenue by 1.4% and upsell of Cisco services by 15%.⭐️ Led cross-functional collaboration with Ops, Sales, and external consultants to address customer pain points and identified opportunities related to network vulnerability.✔ Increased customer satisfaction by 20% and user retention by 9%.⭐️ Documented end-to-end review process and created roadmap to automate the customer data collection and analysis process.✔ Reduced average data collection time by 12% and review cycle time by 3 weeks. Show less As part of the Product Management team under the CX umbrella I was responsible for maintaining, reporting and updating “Athena” (Now FinBI), the single source of truth for all financial data relating to SaaS business.⭐️ Led the strategic planning and execution of integrating Athena features into FinBI, driven by the development of a comprehensive roadmap to unlock critical performance metrics previously limited only to Professional Services.✔ Delivered a $18M platform that unified financial data and methodology across CX (Professional, Tech and Support services) driving successful transition to SaaS business model and empowering leadership with a holistic view.⭐️ Led user research to identify data processing pain points, incorporated feedback into product design to improve financial reporting efficiency for Professional Services Leadership.✔ Reduced data processing time by 20% and increased team productivity by 30% by implementing parallel data processing and optimized database queries.⭐️ Led cross-functional teams (Engineering, design, QA) to leverage expertise in product design and deliver a seamless financial platform “Athena” as part of Cisco 360 vision.✔ The tool achieved over 60% adoption rate and 2000+ daily active users.⭐️ Spearheaded the implementation of key performance indicators (metrics) like ARR, MRR (Annualized & Monthly Recurring Revenue) and Churn in Athena platform.✔ Increased revenue predictability and reduced customer churn for software subscriptions by 12%. Show less As part of the IoT cloud Business Unit, drove the migration of Jasper’s (a new acquisition) B2B and M2M platforms to integrate with other Cisco products while being compliant with Cisco standards.⭐️ Drove the end-to-end product lifecycle of jasper.com from technical specifications and UI/UX design to development, testing and launch. This resulted in a successful go-live and post-release support, ensuring a smooth user experience.✔ Delivered a highly intuitive web and mobile application for B2B customers to increase global active users by 14%.⭐️ Proactively identified and addressed evolving client needs during the implementation of IoT M2M platform, ensuring a positive customer experience.✔ Increased activation rate by 7% while prioritizing customer success.⭐️ Implemented lead generation strategy to feed the Sales funnel on jasper.com for Cisco IoT cloud BU. ✔Increased lead conversion by 15%https://www.cisco.com/c/en/us/solutions/internet-of-things/iot-control-center.html Show less

  • Product Manager

    Nov 2019 - now

  • Product Manager

    Aug 2018 - Nov 2019

  • Sr. Business Analyst

    Apr 2016 - Aug 2018