Hazem Hossam

Hazem Hossam

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location of Hazem HossamEgypt

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  • Timeline

  • About me

    Office IT technical lead at Vodafone shared services Egypt, ITIL, PMP,MBA

  • Education

    • Suez Canal University

      1998 - 2003
      60 B.S. in Engineering, Pass

      Activities and Societies: Communication Department 1998-2003 Suez canal university Port Said, Egypt B.S. in Engineering, Communication Department. Grade: Fair. Project Grade: Excellent.

  • Experience

    • Vodafone

      Feb 2008 - now

      1. Manage the day-to-day operation by leading and supervising theDesktop administrators who are responsible for supporting &maintaining the Desktops Infrastructure & Solutions Systems.2. Manage all the projects related to the Desktop and SystemsInfrastructure & Solutions area and ensure that businessrequirements are well incorporated in all systems & plans toensure later smooth delivery3. Interface with customers and teams to clearly define – andensure concurrency at all times of - overall objectives, scope,project deliverables and milestones, and key risk areas4. Responsible for ensuring IT SLA’s [Service Level Agreements]with the business areas are met.5. Ensures that contractors and vendors are performing within theagreed service levels and/or OLA’s [Operation LevelAgreements]. Show less 1. Manage the day-to-day operation by leading and supervising the Desktop administrators who are responsible for supporting & maintaining the Desktops Infrastructure & Solutions Systems.2. Manage all the projects related to the Desktop and Systems Infrastructure & Solutions area and ensure that business requirements are well incorporated in all systems & plans to ensure later smooth delivery3. Interface with customers and teams to clearly define – and ensure concurrency at all times of - overall objectives, scope, project deliverables and milestones, and key risk areas Show less

      • IT Tech lead at Vodafone Egypt

        Feb 2013 - now
      • IT Project Manager

        Feb 2008 - Jan 2013
  • Licenses & Certifications

    • MCSE 2003 Courses (Microsoft)

      Microsoft
      Jan 2005