Hazem Hossam

Experience

• 

  Vodafone

  Feb 2008 - now

  1. Manage the day-to-day operation by leading and supervising theDesktop administrators who are responsible for supporting &maintaining the Desktops Infrastructure & Solutions Systems.2. Manage all the projects related to the Desktop and SystemsInfrastructure & Solutions area and ensure that businessrequirements are well incorporated in all systems & plans toensure later smooth delivery3. Interface with customers and teams to clearly define – andensure concurrency at all times of - overall objectives, scope,project deliverables and milestones, and key risk areas4. Responsible for ensuring IT SLA’s [Service Level Agreements]with the business areas are met.5. Ensures that contractors and vendors are performing within theagreed service levels and/or OLA’s [Operation LevelAgreements]. Show less 1. Manage the day-to-day operation by leading and supervising the Desktop administrators who are responsible for supporting & maintaining the Desktops Infrastructure & Solutions Systems.2. Manage all the projects related to the Desktop and Systems Infrastructure & Solutions area and ensure that business requirements are well incorporated in all systems & plans to ensure later smooth delivery3. Interface with customers and teams to clearly define – and ensure concurrency at all times of - overall objectives, scope, project deliverables and milestones, and key risk areas Show less

  • IT Tech lead at Vodafone Egypt

    Feb 2013 - now

  • IT Project Manager

    Feb 2008 - Jan 2013