Dean Solesky

362 followers

Fishers, Indiana, United States

Connect with Dean Solesky to Send Message

Connect

Connect with Dean Solesky to Send Message

Connect

Timeline
About me
Passionate Social Work Student Aspiring to Empower Youth on Their Path to Excellence
Education
- West Vigo High School
  -
- Indiana Wesleyan University
  2022 - 2024
  Bachelor's Social Work
- Ivy Tech Community College
  2018 - 2021
  Associate of Science - AS Social Work
  Passport to Indiana Wesleyan to complete MSW
- Ball State University
  1987 - 1989
Experience
- Bmg columbia house
  Jan 1994 - Jan 2007
  - Sr. Telecom Engineer
    Jan 2000 - Jan 2007
  - Telecom Analyst
    Jan 2000 - Jan 2004
  - Telecom Support
    Jan 1994 - Jan 2003
- Columbia House
  Jan 1998 - Jan 2004
  Telecom Analyst
- Charles Schwab
  Jun 2006 - Mar 2007
  Sr. Telecom Analyst
  I worked in the Traffic Department for Shelly Bilieson. My main responsibilities included updating Genesys CCPulse screens, TFN routing changes via AT&T Route It! and building business case documents for Genesys routing for various divisions of Schwab.
- DirectBrands
  Jan 2007 - Jan 2009
  Sr. Telecom Engineer
- Direct Brands (Columbia House & Doubleday)
  Jan 2007 - Jan 2009
  Sr. Telecom Engineer
- Direct Brands, Inc
  Apr 2007 - Nov 2009
  Sr. Telecom Engineer
- Computer Resource Solutions
  Nov 2009 - Jan 2010
  Sr. Customer Care Center Consultant
  Responsible for engineering call center solutions for Exelon by using AT&T Route It!, Cisco ICM,and Aspect ACD. Also integrating with new systems as business requirements dictate.
- Mediu
  Jan 2010 - Mar 2015
  Genesys Consultant
  Contact Center Consultant specializing in routing solutions utilizing the Genesys Suite.
- Apex Systems
  Mar 2015 - May 2015
  Principal Engineer
  Principal Engineer for Verizon Enterprise Solutions responsible as SME for Genesys CTI applications supporting clients in the Integrated Solution Desk.
- Cyara
  May 2015 - Sept 2015
  NALA Program Manager of Professional Services
  Responsible for tracking of project financials, review Statement Of Work (SOW) and approve before sending to customer and manage PS Team utilization. Provide Project Management for projects as needed.
- Genesys
  Sept 2015 - Oct 2022
  Trainer for Genesys Beyond
  - Technical Trainer
    May 2022 - Oct 2022
  - Principal Consultant, NA Cloud PS
    Sept 2015 - Jul 2022
- Alpha Baking Co., Inc.
  Mar 2023 - Mar 2024
  Route Driver
- Lutheran Child & Family Services of IN and Northern KY
  Mar 2024 - Dec 2024
  Social Work Intern
- Indiana United Methodist Children's Home
  May 2024 - Dec 2024
  Family Teacher
- Community Health Network
  Dec 2024 - now
  Behavior Support Clinician
Licenses & Certifications
- Genesys Certified Professional (GCP) - Designer 8.5 Developer
  Genesys
Volunteer Experience
- Group Facilitator
  Issued by Brooke's Place for Grieving Young People
  Associated with Dean Solesky