Keeley Symonds

Experience

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  Eco Dive

  Jan 2010 - Jul 2010

  Dive Centre Manager
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  Island Divers

  Jul 2010 - Jul 2011

  Dive Centre Manager

  • Manager of a very busy dive centre with a team of 30, 4 boats, and approx 50 customers a day.• Training staff in all dive centre procedures, ensuring all PADI & SSI safety/teaching standards were met.• Admin responsibilities and daily cash up, highlighted weak areas to increase retail and repeatcustomers. Implemented a customer feedback system to help improve the business.

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  Rockpool Dining Group

  Jul 2011 - Aug 2015

  Customer Service Manager

  • Responsible for ensuring a high and consistent level of customer service was delivered to all guests to the standards set by the Rockpool Group.• Provided ongoing training and development of the staff, ensuring extensive knowledge of food, bar and wine products were maintained, the correct sequence of service was followed and all procedures implemented correctly.• Responsible for daily floor plans, section allocation and daily staff briefings.• Menu printed daily; requiring daily updates on the website and POS system.• Daily cash up of Restaurant, Bar and Functions.• Offered sponsorship through the Rockpool Group where I attained citizenship status in Australia. Show less

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  Millbrook Winery

  Jun 2016 - Dec 2017

  Restaurant Manager

  • Overall management of the restaurant - weekly rosters/managing restaurant enquiries and bookings/ monthly stock takes and stock management/conducting purchase orders/high knowledge of POS systems/cashing up and completing daily taking sheet (DTS)/working to a set wage percentage/ responsible for all restaurant decor/layout and floor plans/interviewing of potential staff members.• Strong customer service background, with high standards. Leading to the implementing of weekly staff training to improve, train and motivate the staff to achieve knowledgable, passionate and excellent customer service. A high level of food and wine knowledge, including all producers we used at Millbrook.• Ability to communicate effectively with all departments, and built strong working relationships.• Achieved second place for Western Australia’s Restaurant Of The Year 2017. Show less

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  Dolphin Scuba

  Dec 2017 - May 2018

  Scuba Diving Instructor & Retail Manager

  • Teaching PADI courses from Open Water to Divemaster.• Non-tourist based diving community, so strong emphasis on customer service, retail and product knowledge, sales and repeat customer relationships.• Day to day running of dive centre/dive shop, organising courses, boat trips, stock management and ordering, air and nitrox fills, working with an onsite service technician, and daily cash up.• Helping to maintain an active social media presence and updated online information.

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  Powderwhite Ltd

  Nov 2018 - now

  Resort Manager

  • Resort and overall operational management of 8 chalets, up to 82 guests per week.• Guest welfare and product quality control management.• Staff management and welfare - training, motivation, discipline, weekly rotas.• Suppliers, ski pack sales and other relationship management.