Arjun Balaji Jayaraman

Experience

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  Rajanarayanan Capital Markets Ltd

  May 2000 - Oct 2001

  Assistant Manager

  Established Madurai Branch Office, Developed Business to 20 Crores Turnover per day, Risk Management & Settlements, Branch Administration.Technical Analysis & Advise using Reuters / Metastock / Advance Get / Aspen / Brdige / applying Elliot Wave Principles, Japanese Candlesticks, Line Charts and other Technical Indicators in Indian Markets / Forex / Commodities

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  GE Capital - Genpact

  Oct 2001 - Aug 2005

  Finance CoE - IT, Hyderabad

  Bridge between 180 Finance Processes (800 seats) and several IT Teams as Level-3 Escalation contact for Hyderabad Site. Responsible for New Transition IT sign-off, Pricing, Network Migration, Shift-Utilization Ratios 1:2, BCP/DRP Ratios, Manage Rapid Application Development Team for all Process Improvements & Digitization, Provide Workflow Solutions via Support Central.A/c Receivables - Billing - Operations / U.S. Onsite Transition Exposure, Quality, 6-Sigma & Lean, SAP–FICO Migration from Mainframes. Show less

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  Intelenet Global Services - Barclays

  Aug 2005 - Mar 2006

  Team Leader - (Manager)

  Managing Large Teams, Quality Improvements, BS7799 & COPC, Appraisal, Onshore Reviews - Backup for Team Manager - 5 Teams - 90 members with 5 Team Leaders

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  Motilal Oswal Securities Ltd

  Mar 2006 - Nov 2007

  Sr. Manager - Corporate Affairs

  Implementation of Strategically Planned Execution of Quality Enhancement Projects across the company with direct impact over 1200 locations. Projects involve Backward Integration of systems across Risk Management, Account Opening Department, Compliance, Client Banking, EDP, Operations & IT. Project Management rigour includes Six Sigma, Lean concepts along with Digitization & Workflows in every project with a Team of Six Sigma Black Belts.

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  Accenture

  Nov 2007 - Aug 2013

  General Manager - Level B

  Post Zenta/Accenture Merger, since Sep 2012, as the India Lead for the Insurance Motor Claims for a UK client, managed end-to-end Claims processes from First Notification of Loss to Final Settlement, Recoveries and Collections from Third Party Insurers with a team of 250+ members. Drove CSAT, GIMRA, NPS scores to an all-time high!ZENTA - KPOAssistant Vice President - Location Head/Service Delivery LeaderAs Operations Head for Data & Analytical Services Managed 4 verticals for Mumbai Site – Residential Mortgage, Commercial Lease Administration, Financial Analysis – Due Diligence, Accounting - 150+ member teams, 20+ processes, 6 clients, 2 Large & dozen cluster Projects each year. Hiring, Training, Domain Management, Driving Kaizen (200+/year), Employee Recognitions & Career Planning, Critical Population Reduction, Instill Operational Excellence practices at site level for 3 verticals. BCP, ISO Audits, SAS 70 Audits, TPISA Audits, Process Re-Engineering using 6-Sigma Quality Skills - Digitization & Automation Solutions, Exceed SLA’s/SOW’s with a Strong Track Record of Minimum 15% Productivity + 15% Automation Targets YoY. (Accenture Credit Services was Formerly Known as Zenta Pvt. Ltd. and prior to that as Global Realty Outsourcing.) Show less

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  Tata Consultancy Services

  Sept 2013 - Jun 2023

  Enabling Process Data Mining for High Value Clients with $100Mn Revenue at Business Transformation Group. Providing POCs and RFP Responses with Process Mining Solutions. Building a large team of Celonis Data Analysts and Data Engineers to Project Manage multiple Programs for clients across various industry verticals.Celonis Certified - Build Analyses - Advanced, Build Analyses - Basic, Build Action Flows, Build Knowledge Models & Views, Monitor KPIs in Analysis Dashboards, Monitor KPIs in Execution Dashboards, Manage Change and Scale Adoption, Administer EMS: Security, Permissions, GovernanceUiPath - Process Mining - 4 Certifications Show less Process Remediation and Strategic Restructuring to provide overall Effort Reduction.Roles at TCS:SME & Consultant Role as a Transformation Leader for F&A Processes across various Industries - Manufacturing, Airlines, HealthCare, Retail, Tourism, Travel, Hospitality etc. MBB - Horizontal F&A. Robotic Process Automation and Digital Re-Imagination of Business Processes.Has driven over $1.2 Bn Business Value Added Projects across domains with over 500 plus Lean/SPS/Six Sigma Projects and supported 50 client engagements and 3000 members Show less

  • Celonis Process Data Mining - Value Discovery Projects

    Jun 2021 - Jun 2023

  • AGM - Digital Transformation - F&A Expert

    Sept 2013 - Jun 2023

  • BFSI - Customer Leader - European Bank

    Dec 2018 - May 2021

  • Delivery Excellence Head

    Oct 2016 - Dec 2018

  • Transformation Leader - F&A

    Sept 2013 - Sept 2016
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  DAMAC Properties

  Jun 2023 - now

  Director - Business Excellence and Transformation

  Delivering several Indirect Tax Transformation Projects across Accounts Payables, Accounts Receivables, R2R, Payroll functions: Tax Determination and Tax Compliance & Reporting Tool implementations; Risk and Controllership Reporting. Taxation Knowledge Management with Global Tax Helpdesk setup and AI integrated chat bots in MS Teams.