Cooper Chang

Experience

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  Skinsurance

  Jan 2005 - Jan 2006

  Software Enginner

  ● Responsible for development and maintenance the old system that using C language and VB on UNIX systems with IBM's Informix database, and also develop new projects, using VB. NET and ORACEL and solve user problems and troubleshooting

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  Microsoft

  Jan 2006 - Jan 2009

  Consultant

  ● Requirement analysis● System analysis● System design● Development application systems● Unit Test● System integration testing● Writing document● System support and maintenance

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  ASUS

  Jan 2010 - Jan 2012

  Information Technology Engineer

  ● Responsible for attendance, access control, card, dining for all relevant systems● Responsible for the administration of the system● Responsible for the maintenance and development of MOSS● Responsible for the BPM system development and integration with Oracle ERP● As a Project Manager to implement the project, internal coordination of user requirements and provide technical support and integration of MIS internal resources and external vendors to grasp the progress of work to help systems analysis, system design and review documents and contracts Show less

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  ONK Cloud Computing Technology

  Jan 2012 - Jan 2013

  RD Manager

  ●As a manager to lead an RD department, worked on product’s design and development.●Manages the projects and follow up on the schedule.●Development schedules and manpower planning arrangements●Assists the General Manager to develop product development strategy●Gather requests and solve problems of POS system from clients(Include Taiwan、China、Singapore and Malaysia)

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  Microsoft

  Jan 2013 - Jan 2016

  Technical Account Manager

  Provides support delivery management of Premier issues and services designed to improve customer IT operational health in assigned account(s).● Is the trusted advisor to the account’s Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational health●Manages support delivery on reactive incidents provided by Microsoft CSS●Knowledgeable on a wide range of Microsoft technology with industry recognized IT Operations certification●Maintains Support Delivery Plans that capture current situation and analysis for IT Health improvement - also used by sales opportunities and renewal●Manages the delivery and follow-up of proactive support designed to reduce reactive support cases and costs●Deliver the results of account support revenue growth and contribute the resource delivery efficiency year over year Show less

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  LiYang Advertising

  Jan 2017 - now

  Project Manager

  ● Evaluate new business opportunities.● Be an IT consultant to provide/compare the solutions.● Assists the General Manager to develop sales and marketing strategy.● Develop relationships with new and existing client customers.● Manages the projects and follow up on the schedule.