Experience

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  U.s. customs and border protection

  Jul 2007 - Aug 2009

  Administrative assistant

  • Utilized work processing programs to create and edit correspondences and other official government memorandums and screened affidavits for assigned support staff.• Personal Assistant for support staff in finance and budget department and special operations unit.• Assisted in related projects including schedules, cost estimates/budget and travel.

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  Court appointed special advocates for children

  Dec 2013 - Dec 2015

  Child advocate

  • Conducted interviews and screenings for court-assigned children, parents, attorneys, and social service representatives.• Functioned as an informative to the court officials, assigned legal agencies, attorneys, and family members.• Provided testimony and written reports from court hearings and monitored case plans/court orders on behalf of the assigned legal team.• Assisted in the determination of trial after evaluating interview results and documentary evidence, and recommended appropriate services provided within the child welfare system. Show less

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  First home mortgage

  Jul 2014 - Nov 2016

  Account executive

  First Home Mortgage Corporation/NewDay USANMLS ID #: 1223760 Licensed in MD, VA, DC & NCResponsibilities Include:• Researched daily market trends and managed own contract pipeline of 80+ business clients to include a multi-million dollar professional portfolio.• Built and maintained effective relationships with internal/external customers with a high level of integrity, honesty, and competency on performances.• Developed, maintained, and analyzed personal business expense, advertising, and marketing budget reports monthly and annually.• Produced accurate veteran and active military federal mortgage loans by monitoring collection, verification, and preparation of sensitive financial and personal documentation.• Effectively leveraged project management skills working with multiple stakeholders including realtors, attorneys, appraisers, lenders, and title agents.• Focused on a positive client experience.• Earned clients’ loyalty and established a growing referral base. Show less

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  Nexight group

  May 2017 - Sept 2024

  Project manager, program consultant

  • Develop processes, project plans, and best practices for new and existing clients to drive productivity and ensure project success.• Align appropriate level staff and resources to new projects and ensure consistent communication across teams throughout project lifecycle. • Manage effective communications on key decisions, status, and risks to ensure accountability and timeline management.• Manage multiple projects, teams, clients, and deliverables simultaneously to stay within project scope and ensure project success. • Collaborate with executive-level clients from the public and private sectors to build positive client relationships and align their goals and visions with successful end products. • Produce succinct, accurate, and well-documented analyses that synthesize complex information at a level appropriate to the target audience, from executives, the general public, and employees at all levels of an organization.• Bring multiple senior-level clients together in workshops to share information, experience, and expertise to achieve collaborative working partnerships and to strengthen the security of each critical infrastructure sector.• Interview and communicate with Subject Matter Experts to review, interpret, and synthesize intelligence and information gathered at workshops to produce key highlights, summary reports, and recommendations to leadership.• Developed a company-wide training for increased accessibility and 508 Compliance for all published products. • Drive discussion, decision making, and conflict resolution with senior level clients.• Focus on results-driven strategies and outcomes to earn and retain clients’ loyalty. Show less