Experience

• 

  Beach cove resort

  May 2017 - May 2018

  Server

  Started here as a food runner at the age of 14 and moved up to a server position within a yearManaged the beverage stock, kept the restaurant tidy, took food and drink orders, and delivered the drinks and food to the customers in a timely fashion.

• 

  Johnny d's waffles and benedicts

  May 2018 - Jun 2022

  Server

  Improved customer service further and continued to have a strong work ethicPerformed tasks to ensure that customer service was pleasant and for economic growth for the business

• 

  Netrio

  Jun 2022 - Aug 2022

  Information technology help desk technician

  Provided over-the-phone IT support, collaborated on projects, as well providing ticket support for 50+ companiesResponsibilities included: Microsoft Office 365 (Outlook requests/issues, SharePoint access, user account creation, and onboardings)Fortinet FortiGate/FortiManager (policy creation, geo fencing, and IP whitelisting) Active Directory (user onboarding and offboarding) File Servers (granting users/groups permissions to drives within their organization’s file servers/cloud)Projects:Created a contact list using various software applications to make transferring calls a streamlined processReformated Netrio’s SharePoint pages to allow for easier access to clients’ documentation and SOPsUpdated all CRMs for more accurate information on the clients they provided support for Show less

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  University of south carolina

  Sept 2022 - Dec 2023

  Linux server administrator - student intern

  Providing ticket support for USC’s virtual and physical Linux servers, as well as SSL managementResponsibilities included:Managing Linux servers (storage management, provisioning, and decommissions)SSL Certificates (issuing and renewing SSL certificates for sites managed by USC)Documentation (creating or revising documentation for SOPs to allow for quicker solutions to issues)

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  Bluecross blueshield of south carolina

  May 2023 - Aug 2023

  I/s intern - workstation support services

  Provided services to support end user experience and productivity for business groups within BlueCross and their Information Systems (I/S) employees.Projects:Created a detailed inventory of all the audio and visual equipment assets in BCBSSC's conference roomsTasked with deployment of 12 computer setups and deployment of those setups, in conjunction with the internal networking team this included reconfiguring VLANs to the corporate network, imaging PCs, installing necessary software on those PCs, and reprogramming Avaya phones to work on the corporate network.Assisted my team with an outage by applying the fix and contacting affected users Show less

• 

  Bmw manufacturing co., llc

  Sept 2023 - Dec 2023

  Development lead

  For my Senior Capstone Project at the University of South Carolina, our scrum team has been collaborating with BMW employees all around the world to develop an industry grade application that will allow better communication and data exchanging between their internal departments. • Utilizing Agile methodologies to complete and submit biweekly sprint deliverables while working on a scrum team.• Working in a low-code platform, integrating multiple applications to develop and present a functional tool that is ready for production.•Assuring that the application is scalable to ensure the production version can be rolled out globally to all regions in the BMW network. Show less

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  Bluecross blueshield of south carolina

  Jan 2024 - now

  • IT Project Specialist

    Oct 2024 - now

  • Project Manager - Entry Level Training Program (ELTP)

    Jan 2024 - Oct 2024