Experience

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  Canada bay club

  Jan 2002 - Oct 2017

  Duty manager

  • Management, motivation and co-ordination of staff and operations in all sections of the Club.• Continual evaluation of procedures in order to optimise current and develop new operations.• Management of Marketing, WHS and HR initiatives and proposed plans• Screening, selection, recruitment and training of new employees.• Processing employee leave applications and pay discrepancies. • Preparation and maintenance of employee records and the HRM system.• Ongoing training and development of staff including conducting of appraisals.• Supporting Senior Managers with administrative duties and decision making processes around marketing of products and events.• Managing employee and customer service queries end to end.• Management of conflict resolution with patrons and providers.• Balancing club income and arranging daily banking.• Sourcing and liaising with suppliers to negotiate improved contracts.• Monitoring and ensuring standards of high levels of customer service are met.Achievements• Recognition in club awards as Manager of the Year 2011 and 2012.• Reduction in wage costs through close management of all business areas to match fluctuating trade requirements. Achieved through communication with all departments to forecast staffing needs ahead of time, as well as making alterations based on the organisation’s immediate needs.• Decreasing food and beverage wastage in all areas to maximise profit. Achieved through consistent and continuous training, both on-site and off-site, upgrading staff skills in delivering food and beverage while maintaining quality. Procedures reviewed and updated regularly to achieve an optimal system.• Increasing safety and reducing the incidence of workplace injuries. Achieved through daily research of the workplace to identify potential hazards and immediately rectify or resolve the issue in due time depending on its nature. Show less

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  Balmain bowling club

  Oct 2017 - Jul 2018

  General manager/ licensee
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  Padstow rsl club

  Jul 2018 - Jan 2019

  Operations manager
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  Servicenow

  Jan 2019 - now

  • Sr Manager, Customer Success Management - APAC & Japan

    Aug 2023 - now

  • Manager, Customer Success Management - APJ

    Dec 2021 - Aug 2023

  • Sr. Customer Success Manager - APJ Team Lead

    Jan 2021 - Dec 2021

  • Customer Success Advocate

    Dec 2019 - Jan 2021

  • Security and Risk Product Associate

    Jun 2019 - Dec 2019

  • Lead Development Representative

    Jan 2019 - May 2019