Experience

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  Walters dimmick petroleum

  Jun 2000 - Dec 2003

  Assistant manager

  Hired as Sales Associate in 2000 and promoted in 2002. Full-time salaried position responsible for the following: -Payroll and maintenance of employee records -Weekly ordering of store stock and supplies -Weekly store scheduling -Daily bookwork and bank deposit -Cashiering

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  Bed bath & beyond

  Dec 2003 - May 2005

  Inventory control/office manager

  Full-time position responsible for the following: -Payroll and maintenance of employee records -Monthly ordering of store supplies -Maintain accurate inventory levels -Execute price changes in an efficient manner -Efficiently process all return to vendor requests -Daily scheduling and filing -Excellent customer service -Reconcile outstanding receiving invoices -Leader of Shrink and Safety Committee

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  Great lakes computer

  May 2005 - Aug 2007

  Rma administrator

  Full time position handling all customer returns in an office environment. Also assisted in Order Management, Vendor Warranty, Inventory Management, and Logistics. Responsibilities included: -Daily contact with customers -Problem solving customer issues with co-workers -Bringing product back in to inventory and processing accordingly -Returning defective/incorrect product to vendors -Issuing customers credit when necessary -Ensuring orders are sent through to the appropriate personnel and are updated as needed-Monthly inventory counts Show less

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  Xpedx

  Jun 2008 - Jan 2010

  Customer service specialist

  I ensured product was shipped out to customers on time and in the most cost efficient way possible. I was responsible for transportation arrangement, order management, and working with warehouse staff to build loads. I also aided in maintaining accurate inventory levels and participated in the safety program.

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  Kava house & jw's coffee house

  May 2010 - Jun 2012

  Barista supervisor

  Providing quick and friendly customer service, preparing coffee and smoothies, as well as a variety of food including catering platters.Supervisor duties include leadership of other baristas, handling cash, open and close functions, inventory, and scheduling.

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  Padnos

  May 2012 - Oct 2014

  Responsible for scale operation and customer service coverage for three Grand Rapids metal yards, the paper facility, and our Lansing metal yard. As well as scale coverage, I'm also responsible for the accounts payable portion of our GM account. When not working the scale, I also provide support for our accounts payable department. Full time position working in a business casual enviroment at Burton Street Recycling. Responsible for:- scale operation- customer service- customer payment- money management- answering phones- load tracking- training- ordering suppliesCross trained at the Turner Street location as well.

  • Administrative Services Generalist

    Dec 2013 - Oct 2014

  • Administrative Services Rep

    May 2012 - Dec 2013
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  Wm

  Aug 2015 - Jul 2019

  Senior operations specialist

  Fast paced environment checking in drivers, collecting paperwork, trouble shooting tablets, and assisting drivers as needed. Responsible for checking daily driver paperwork for accuracy and correcting/updating as needed as well as closing chargeable tickets. Assisted drivers with routing and dispatching tickets. Assisted management with safety reporting, time tracking, and scheduling.

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  City of ridgefield

  Jul 2019 - now

  Administrator of Utility Billing programs and processes including billing, collections, water shut off, and meter installations.Leads process improvement and creates procedures for the Utility Billing department. Implemented a budget billing program and a utility assistance program to help citizens that are struggling to make utility payments. Currently working with management and City Council to implement a new rate structure and conservation incentive program. Manages the billing and account maintenance for approximately 6000 utility accounts. Answers customer service questions, leak issues, bill disputes, accounts receivable, delinquent shut offs, and collections.

  • Utility Billing Clerk II

    Mar 2023 - now

  • Utility Billing Clerk

    Jul 2019 - Mar 2023