Experience

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  Godfrey hirst australia pty ltd, geelong, australia

  Jan 1994 - Jan 2004

  Sales / account management

  • Within 10 years at Godfrey Hirst Australia, demonstrated the skills and sales finesse to move from Management Graduate to senior sales position in both national and export markets gaining valuable experience and knowledge of the workings of a dynamic vertically integrated multi-national company.• Positions held included Commercial Administration Manager NSW (2002-2004); Export Area Sales Manager : [Japan/Korea/Middle East/Pacific Islands] (2000-2002); Commercial Accounts Manager (1998-2000); Project Management (1994-1998)Key Accomplishments• 2002 - 2004: Managed largest sales state within Australian national market overseeing 100+ key accounts, including commercial contractors, construction groups, government departments, private corporations, generating monthly sales of over $2.5 million.• 2000 - 2002: Generated $1 million in yearly sales within export markets by continuously strengthening relationships and building value with customers.• 2000: Played a key role in developing/implementing in conjunction with IT department sales forecast program that resulted in a 95% time saving in projecting sales estimates.• 1996: Invited to join exclusive Management Development Program specifically aimed at preparing graduates for executive management positions within company business units.• 1995: Played a key role in the company being accredited to ISO:9001 Standards Certification which gave the company a powerful marketing edge over competitors. Show less

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  Warner monuments inc, pearl river, new york

  Jan 2004 - Jan 2007

  Vice president / general manager

  • Directly responsible for the management of a leading small business with emphasis on quality service and customer satisfaction.• Produced exceptional company growth through personalized client service, intimate customer rapport and demonstrated sales experience, resulting in the positioning of the company as a preferred monument specialist.• Increased market penetration and sales volume by 33% in 2005 by diversifying business, effectively prioritizing leads and working with existing accounts to expand business and obtain valuable referrals.• Fully accountable for developing pricing, bids and proposals while competing with six direct competitors. Manage day-to-day marketing, administrative and financial affairs with full budget accountability.• Responsible for purchasing, monitoring and maintaining inventory levels; history maintenance, invoicing, external telephone inquiries and preparation of correspondence and reports. Show less

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  Gateway ticketing systems, inc.

  Jan 2007 - now

  • Responsible for the management of 150+ key accounts both within domestic and international markets.• Oversee and support 7 key international partner resellers working in conjunction on end customer projects.• Working with existing clients to expand their use of Galaxy and related products by understanding their business needs, processes and objectives.• Working with Customer Service to analyze the products existing clients are utilizing.• Determining the level of customer satisfaction with Galaxy and related Gateway Ticketing Systems’ products and/or services. Show less

  • Lead Customer Success Manager

    Nov 2021 - now

  • Senior Business Solutions Manager

    Feb 2017 - Nov 2021

  • Business Solutions Manager

    Dec 2012 - Feb 2017

  • Account Relationship Manager

    May 2008 - Dec 2012

  • Account Representative

    Jan 2007 - May 2008