Experience

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  Saudi arabian airlines

  May 2005 - May 2018

  - Perform high-standard supervisory roll and follow-up and to ensure with ‘’ground services’’ to perform services to guests as per standard contract with SAUDIA and SLA.- Discuss with duty staff of ground services for their operational malfunctioning and to find on spot solutions.- Coordinate and to ensure with ground services staff to provide proper services for guests’ of delayed flights, as per SAUDIA required standards.- Submit daily operational reports for administration office.- Submit daily invoices of ground services after proper signature and confirmation of services to administration office. - Participate in proper implementation of emergency plan and safety program with ground services as per required standards.- Supervise and to ensure with ground services for their staff proper dressing and behavior with guest serving.. Show less

  • Station Executive Supervisor

    Jul 2017 - May 2018

  • MIS Coordinator

    Jan 2007 - Jun 2017

  • Customer Service Representative

    May 2005 - Dec 2006
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  Hungerstation | هنقرستيشن

  Jun 2018 - Nov 2018

  Key account manager

  - Develop trust relationships with a key partners to ensure they do not turn to competitors. - Understanding of key partner needs and requirements. - Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.- Generating daily monthly sales reports to key partners managers to ensure the sales target has been achieved.

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  Waadtech - startup - marketplace platform

  Feb 2019 - Jul 2019

  Sales manager

  - Designing and implementing a strategic sales plan that expands company’s customer.- Presenting and selling company projects and services to new and existing clients.- Researching prices and products of competitors.- Leading, managing and motivating our sales team to implement the sales strategy.- Facilitate problem solving and collaboration.- Searching proactively for new revenue generating opportunities to meet the company targets and following up on new leads and referrals. Show less

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  Samba financial group

  Oct 2019 - Mar 2021

  Management information system officer

  - Generating daily, weekly, monthly reports and ensure integrity of statistical information. - Coordinate for periodic preparation a high management MIS reports. - Coordinate with other team members and extends help and support as needed and coordinate Samba Phone MIS team.

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  The saudi national bank - snb

  Apr 2021 - May 2023

  Senior financial analyst

  End of Period financials closing, accurately and timely.Ensure General Ledger (GL) integrity, accurate record.Ensure portfolio reconciliation (BaNCs and GL).Cost Optimization, control and monitor spending and actual cost savings.Auxiliary Accounts controls and reconciliations.Accounting system controls that protect financials against errors and potential risk/loss.Partnership and provide strategic Financial intelligence to all businesses and support areas.Develop and provide insightful analyses and reports to Retail CFO,GCFO, Retail CEO, Senior MGT, and Committees.Revenue Optimization insightful analyses and reports.Cost Optimization insightful analyses and reports.Automation/ Accuracy, automated reports and dashboard, including Samba data and reportsEnsure General Ledger (GL) integrity, accurate recordEnsure full reconciliation (GL and Sub-ledger/details), by total, types, products and segments with Samba records. Show less

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  بنك البلاد | bank albilad

  May 2023 - now

  Senior digital performance officer

  Monitor Retail & SME digital performance:-Review all business cases prior to agreeing new projects.-Set tracking metrics for service performance.-Issue periodic performance reports.Monitor digital transactions through reporting the numbers & targets for all customer transactions across DBI channels.Oversee digital banking dashboards & reports:-Develop DBI main & sub dashboards.-Circulate those dashboards on a monthly basis.-Develop service / channel specific reports.Oversee digital reports required by SAMA. These are performance / SLA / Governance, etc. reports that are required by SAMA on a periodic basis.Generate business insights. Dashboards & reports including:-Analysis of why we performed the way we did.-Recommendations for performance enhancements.Budget Control:-Oversee DBI annual budget.-Track budget and lead required reallocations throughout the year.-Manage the relationship with Procurement for all DBI requirements.Establish a framework for information flow within Digital Banking & Innovation:-Define set of reports to be shared with each DBI area.-Define reporting cycle-Set the process for stakeholders feedback & reports enhancements. Show less