Experience

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  Software etc

  Jan 1995 - Jan 1996

  Sales associate

  Assisted in daily store operations including but not limited to:Opening and closing of store.Organization of inventory and store paperwork.Customer Service including returns, exchanges and trade ins.

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  Internet in a mall

  Jan 1996 - Jan 1997

  Assistant manager

  Assisted in daily store operations including but not limited to:Opening and closing of store (alone if necessary as well).Organization of payroll, inventory and store paperwork.Customer Service including sales and technical support.

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  Gamestop

  Jan 1997 - May 2010

  Store manager

  Manages daily store operations including inventory, payroll and store paperwork.Management of store personnel including hiring, interviewing, training, coaching andmotivating.Responsible for maintaining acceptable sales performance from each team member.

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  Rolly's tax service

  Feb 2011 - Apr 2011

  Tax preparer

  Responsible for interviewing clients and preparing client's taxes via computer softwarebefore being reviewed by the company's CPA to be finalized before April 18th. Position wastemporary for tax season.

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  Robert half

  Dec 2011 - Jan 2013

  Technical support analyst

  Contractor for technical Support Analyst, desktop administrator, infrastructure project coordinator for EMR rollouts for United Health Group.Help Desk, Citrix application support, desktop administration/remediation for over 300 desktops at multiple sites, patch and server management. Helped in migration of entire production networks to new subnets. Set up and deployed new servers (file/print, domain controllers). Headed projects for EMR rollouts. Set up of servers in virtual environments using ESXi. Show less

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  Unitedhealth group

  Jan 2013 - now

  Senior information technology support analyst

  Technical Support Analyst, desktop administrator, infrastructure coordinator for EMR rollouts for Monarch HealhCare on behalf of OptumCare.Including but not limited to being team lead in new acquisition rollouts. Assessing new acquisitions and updating their infrastructure to be compliant to UnitedHealth Care standards. This includes local desktops/laptops/thin clients, infrastructure cabling as well as servers/domain services and MDF build outs.