Experience

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  Wegmans food markets

  Nov 2008 - Jun 2012

  Front end coordinator, service desk representative

  At Wegmans, I worked at the Service Desk answering phones, fielding customers' questions, complains and concerns. I was responsible for managing several POS systems simultaneously, including a cash register, a MoneyGram terminal, a NYS Lottery terminal, and a payroll/check cashing station. In addition, I serviced the Front End as a Coordinator, responsible for up to 18 cashiers at a time, assisting them with routine and unexpected issues, scheduling breaks and shift changes as necessary, as well as transporting money to and from the PayRoll office, and fielding customer complains and concerns. Show less

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  Ithaca college school of business

  May 2011 - Aug 2011

  Summer student director - business link business professions program

  I spent the summer following my freshman year at Ithaca College working directly with the Professional Development Coordinator, Alumni and Corporation Relations Coordinator, and the Deans' Staff of the Ithaca College School of Business to revamp, energize, and engage the Business-Link Professions Program. The BLPP is a 4 year, eight-step program that helps IC's Business Administration students go from students to professionals, helping with skills like resume and cover letter writing, professional interview attire and attack, etc. See http://www.ithaca.edu/business/professions for more details. Show less

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  State farm insurance

  Jun 2011 - Nov 2011

  Team member

  During my time at Frannie Haranin State Farm in Ithaca, I worked alongside the agent and her team members to accomplish daily tasks including scheduling appointments, fielding calls, and providing quotes for auto and renters insurance. My main objective during my internship was to promote the State Farm Bank products to the college communities in Ithaca, NY, including and especially the State Farm checking accounts and credit cards.

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  Ithaca college - office of campus center and event services

  Jun 2012 - Dec 2013

  Planned and marketed events tailored to clients requests and college guidelines. Starting with a room reservation, I contacted clients who were interested in holding an event and helped them set a room layout, catering, and audio/visual needs. In addition, I helped clients create a marketing plan for their event, including using social media, posters, LCD screens, and out of the box human interaction. Events that I planned ranged from small campus club meetings to department gatherings and 700+ person concerts.I am also responsible for managing events that I plan, as well as events planned by my colleagues and superiors. These events range from small 10-15 people presentations to 1,000+ guest Office of Admission open houses, to 2,500+ guest conferences. Show less Spokesperson for the Office of Marketing Communications to the campus community, including and especially students, student organizations, and the Office of Campus Center and Event Services. My main objective was to relay the information surrounding Ithaca College's Licensing and Trademark Enforcement Program to the approximately 150 student organizations on campus. LTEP aims to educate campus community members on the licensing requirements for merchandise that includes one of the trademarked terms associated with the college, which include, but are not limited to: Ithaca College, IC, Bombers, Bomber Nation, IC [club, organization, team], 1892, and Cortaca. Show less

  • Lead Event and Marketing Coordinator

    Oct 2010 - Dec 2013

  • Brand and Licensing Intern - Office of Marketing Communications

    Jun 2012 - Jan 2013
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  Project look sharp

  Jan 2013 - Dec 2013

  Social media intern

  I used social media to promote Project Look Sharp on social media. PLS is a media literacy initiative that provides lesson plans for K-12 teachers to incorporate decoding and media literacy practices into their curriculum.

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  Informa connect

  Jan 2014 - Mar 2022

  • Senior Operations Manager

    Jan 2021 - Mar 2022

  • Customer Experience Project Manager

    Jan 2019 - Jan 2021

  • Senior Event Coordinator

    Jan 2017 - Dec 2018

  • Event Coordinator

    May 2014 - Dec 2016

  • Conference Program Manager

    Jan 2014 - May 2014
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  Emerald

  Mar 2022 - now

  • VP, Event Operations & CX

    Oct 2024 - now

  • Director, Event Operations

    Mar 2022 - Nov 2024