Experience

• 

  Apple

  Aug 2017 - May 2018

  Specialist

  • Focused on creating the energy and excitement around Apple products while connecting with customers and discovering their needs.• Served as a customers guide while they are in the store — advising, selling, and even setting up their new products.• Collaborated with other team members to ensure that every visitor walks out of the store a loyal Apple customer.

• 

  Oracle

  Sept 2018 - Feb 2023

  • Managed a portfolio of over 15 enterprise level long-term customer engagements in the UK and North America for NetSuite and OpenAir Advanced Customer Support (ACS) within the Software Vertical• Founded second Software Vertical team, a rapidly growing internal team within ACSKey responsibilities:• Advised internal management on organizational scaling of second founded software team while driving best customer outcomes• Optimized customized software post implementation to provide enhanced business solutions for NetSuite and OpenAir customers• Defined strategy for completing optimizations throughout customer engagement to ensure highest value outcomes• Built strong relationships with over 15 customer leadership teams to influence difficult decisions and ensure customer satisfaction• Created new, standardized content, including client deliverables, and provides training to support global team members in managing customer engagements Show less • Managed a portfolio of over 20 enterprise level long-term customer engagements in the UK and North America for NetSuite and OpenAir Advanced Customer Support (ACS) within the Services VerticalKey Responsibilities and Achievements:• Founded OpenAir ACS, a fast-growing internal team within NetSuite ACS, which scaled over 200% in revenue since launching in 2019• Created new, standardized content, including client deliverables, and trained global team members in managing customer engagements• Interviewed and onboarded new resources to drive 300% personnel growth of team in two years• Demonstrated product knowledge and communication by presenting as a speaker at NetSuite's Annual Conference: SuiteWorld 2021 Show less

  • ACS Delivery Manager

    Mar 2022 - Feb 2023

  • Associate Customer Success Manager/ACS Project Manager

    Sept 2019 - Mar 2022

  • Associate Project Manager

    Sept 2018 - Aug 2019
• 

  Bdo canada

  Jun 2024 - now

  Senior consultant, technology