Maged Alazzani

Experience

• 

  American French instituite

  Oct 2012 - Oct 2013

  Computer Trainer & Teacher

  Training, Teaching

• 

  Panda Retail Company – Savola Group

  Dec 2013 - now

  1-Follow up with users to ensure that their inquiries are resolved within the contracted or agreed upon time frame.2-Manage tape backup systems and daily, weekly and monthly tape rotations.3-React to high priority requests and support and interface with VIP/executive level personnel.4-Configure new user equipment and accounts.5-Provide off hours support on a rotation schedule for the company’s retail locations and Distribution Center.6-Provide IT Help Desk / Level 1 / Level 2 support to all local and remote CM offices via phone or email.7-Provide troubleshooting expertise in PC’s, laptops, printers, and their associated software.8-Analyse, investigate and resolve high level support issues from customers via incoming telephone calls, emails and support cases logged over the web. Show less 1.Installing and configuring POS computer hardware, software, systems, networks, printers and scanners.2.planning and undertaking scheduled maintenance upgrades.3.talking to clients and computer users to determine the nature of problemsresponding to breakdowns.4.investigating, diagnosing and solving POS computer software and hardware faults&repairing equipment and replacing parts.5.supervising junior engineering and technical staff.6.obtaining replacement or specialist components, fixtures or fittings&checking computer equipment for electrical safety.7.maintaining records of software licences.8.managing stocks of equipment, consumables and other supplies. Show less

  • Service Desk Analyst

    Jun 2020 - now

  • IT System Analyst

    Jun 2015 - Aug 2020

  • Technology Sales Representative

    Dec 2013 - Aug 2016