Experience

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  Nikon optical canada inc.

  Aug 2007 - Sept 2017

  Customer service representative

  Inbound and outbound call center providing superior customer service quality to clientele. Managing off phone duties to maintain production workflow. Directed semi-annual inventory counts while working with head office to meet required variances. • Supervised customer service team and allocated workload• Listened to client complaints and handled difficult customers• Managed high volume clients with consistent communication on current active orders• Assisted in data entry and issuing of credits • Directed semi-annual inventory count by using specialized optical software to generate current inventory status. Directed colleagues using printed reports to complete and collaborate with the controller meeting required variances and/or repeat as required• Consulted with head office managers for expedited orders• Supported sales team with order status and delivery times • Generated reports of outstanding orders and inspected their status• Aided head office IT staff with computer related issues Show less

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  Lighthouse paintworks

  Sept 2017 - Nov 2017

  Office administrator

  • Managed accounts receivable, invoicing, work order and packing slips• Participated in cold calls of new customers• Developed strategies with the general manager for new customers• Generated financial reports for weekly meetings

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  Collins aerospace

  May 2018 - Sept 2020

  Applied masking tape in accordance with technical specifications to manufactured parts prior to painting. Managed, followed current parts flow for expedited completion provided by supervisors. Collaborated with painters to assist in part preparation and provided support where necessary.• Prepared primer by following specific and detailed mix ratios in order to wipe on paint to specific area’s prior to painting, meeting painting specifications set out created by engineering team.• Unmasked parts and trimmed overspray paint with double edge razors blade, ensuring proper assembly. • Performed tolerance check using large ring gauges, meeting part required standards by following blueprints• Mixed topcoat to apply paint on parts where touches up required using pipe cleaner Show less Observed CNC machine performance as part of a newly formed team created to increase CNC Machinist efficiency. Implemented 5S strategies/techniques to meet required goals. Generated and updated daily shared Excel charts for review by upper management.• Improved CNC machine daily production performance 15% by working with machinist to implemented custom fixtures in workspace, enabling machinist to access parts more quickly.• Engaged with production planners to certify CNC machines had parts available and ready for production.• Reported daily machine production, down and setup time using custom built software, documenting gathered data into a shared Excel document for review by project team managers/supervisors• Reviewed any problematic issues, provided resolutions and timelines to upper management• Performed machine review with Collins Aerospace clients to provide production status, show improvements, upcoming and future goals Show less Production Controller, WarehouseDirected all specified aircraft landing gear to next workstation in accordance with the work order. Provided support for engineers for quality notifications by contacting and delivering work order forms when required. Participated in daily meetings with operations management and program planners to review and provide status updates and assigned program.• Reviewed work order production card and analyzed next step for part process, • Resolved issues with missing parts in production process by contacting engineers, informing current problem, following up with upper management of the situation and minimizing production downtime.• Utilized overhead cranes to lift and lower heavy parts on to push carts when required, freeing up push carts to allow for additional aircraft landing gear to be utilized in other areas of the warehousePlanning Involvement• Assisted military planner with daily routines of moving parts to his plan. Followed up with part serial number, current operation, estimated time of completion• Inputted part serial numbers into SAP to examine current location and future operations for high priority parts Show less

  • Process Technician - Masking

    Oct 2019 - Sept 2020

  • Production Controller

    May 2019 - Oct 2019

  • Continuous Improvement Specialist

    Jan 2019 - May 2019

  • Production Controller

    May 2018 - Dec 2018
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  Nikon optical canada inc.

  Jul 2021 - May 2022

  Warehouse technician

  Received frames and orders from doctors offices and retail stores into optical base software. Managed and matched daily manufactured lenses to outstanding orders using excel to sort based on current status of an order.• Received frames into corrective lenses-based software• Generated new work orders from morning deliveries• Aided stock storage in receiving stock shipments and managed the inventory• Picked daily stock orders • Remotely assisted head office with IT/Networking issues• Learned and used Sales Force to communicate with customer service remotely• Assisted with invoicing/shipping/receiving and other departments when necessary• Team member with quarterly inventory count Show less

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  Nikon optical canada inc.

  Dec 2022 - now

  Customer experience representative