Experience

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  Eurotel praha, spol. s r. o.

  Jan 2005 - Jun 2006

  Responsibilities:Management of following departments:• System Development Department – development of front end applications for sales channels and customer care• Reporting and Analyses Department – design of reports for management decisions and salesmen support• Department of operating process – description of end to end processes which serve as operating instructions• Leadership of stable team made of 16 analysts in the above fields• Responsibility for conception and functioning of supporting departments• Cooperation with other internal departments throughout the whole company and cooperation with external suppliers (SIEBEL, SAP, UNICORN, ET NETERA, ACCENTURE, etc.)Project management:Permanent project activities in the field of sales, stock, commission and other applications. Responsibility for CRM projects. Show less Responsibilities:Management of following department:• System Development Department – development of front end applications for Sales channels and Customer Care• Leadership of a stable team of 9 analysts focusing on development of front end application (supporting the company’s sales channels) and also of other project teams throughout the whole company• Responsibility for development conception of front end systems, creation of analyses, documentation, tests, etc.• Cooperation with internal IT department and with external suppliers (SIEBEL, SAP, UNICORN, ET NETERA, ACCENTURE, etc.)Project management:Permanent project activities in the field of sales, stock, commission and other applications. Show less

  • Sales Controlling Manager - Sales Division

    Dec 2005 - Jun 2006

  • Supervisor of the System Development Department

    Jan 2005 - Nov 2005
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  Mobilkom a. s. (ufon)

  Jan 2007 - Feb 2007

  External senior business analyst

  Project Scope:• Set up of basic Customer Care and Sales processesResponsibilities:• Preparation of design of customer care and sales processes• Management of structured workshops• Creation of documentation for the system integrators/vendors• Coordination of activities between customer and SW vendors

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  Telefónica

  Mar 2007 - Jun 2007

  External project manager/ product delivery manager

  Project Scope:• Development and Launch Preparation of new product.Responsibilities:• Complex project management• Coordination of collection of Business Requirements• Management of the client team - 27 people (IT + Business)• Management of Product Implementation (CRM/Billing)• Management of structured workshops• Management of project documentation• Reporting of partial results to the company management• Handover of the product to the operation node

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  Mobilkom a. s. (ufon)

  Jul 2007 - Sept 2007

  External senior business analyst

  Project Scope:• Audit of Sales and Customer Care Processes.Responsibilities:Preparation of SW solution optimalization (ERP/CRM/Billing applications)• Preparation of business requirements document related to Customer Care and Sales processes• Communication with system vendors• Management of structured workshops

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  Telefónica

  Oct 2007 - Apr 2010

  External senior project manager

  Project Scope:• Implementation of new CRM (Siebel) and Integration platform (TIBCO)• Implementation of Customer Care, Sales a Logistic processesResponsibilities:• Overall project management on customer side (management of IT, business and vendor´s resources) - 30 people in the internal project team• Management of end to end project phases:o Preparation of tender documentationo Coordination of tender processo Coordination of High & Low level Designo Coordination of Development Phaseo Coordination of Testing Phaseo Coordination of Cut Over• Management of project documentation• Reporting of partial results to the company management• Management of Financial Budget Show less

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  Mawerick s. r. o. & mawerick bpm spol. s. r. o.

  Nov 2007 - now

  Senior company executive

  Company Mawerick s.r.o. was founded in 29.11.2007 and has seat address placed in Rovinka, Slovakia. The company is also operating in the Czech Republic through its partner Mawerick BPM, s.r.o., that was founded in 28.04.2008Mawerick.s.r.o and Mawerick BPM, s.r.o. are young, bold and open companies operating in Slovak, Czech and Serbian market within management consulting industry, mostly in telecommunication sector.From the perspective of software areas we are focused on services related to CRM and ERP systems without distinction of our business clients.The main products are:* Business Pre-implementation Analysis* Business Process Management* Project ManagementMore information you can see on our www. Show less

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  Telenor

  Jun 2010 - Nov 2011

  External senior business consultant

  Project Scope:• Complex Business Pre-implementation Analysis of CRM processes related to Mobile & FIX Domain• Output- Dynamic model of Business Processes & Use CasesResponsibilities:• Overall management of final delivery (set of documents from Success Story definition to Use Case model)• Methodology preparation• Workshops preparation and facilitation• Management of team of Business Analysts• Single point of Contact for Client

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  Česká pošta

  Jan 2012 - May 2013

  External senior project manager

  Project Scope:Implementation of new CRM (SAP) - focusing on SFA/ Pipeline Management processesResponsibilities:• Overall project management on customer side (management of IT, business and vendor´s resources)• Management of end to end project phases: - Coordination of High & Low level Design - Coordination of Development Phase• Management of project documentation• Reporting to steering committee and the company management• Management of Financial Budget Show less

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  Telefónica

  Jun 2013 - now

  External senior project manager

  Project ManagementNew CRM ImplementationBilling System ImplementationDefinition and Implementation of New Ways of Working - Agile Transformation

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  Krizovatky zdravi

  Feb 2015 - now

  Therapist of holistic medicine at www.krizovatkyzdravi.cz
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  Humancraft

  Jan 2019 - now

  Project management trainer & consultant

  Enthusiastic Agile and Waterfall project management expert.

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  Projectyou

  Jan 2024 - now

  Project management and business architecture coordinator