Jerome Munoz

Experience

• 

  Kia Motors

  Apr 2006 - Aug 2008

  Philippines

  • Plan, evaluate and carryout marketing plans for the service department.• Oversees the entire activities of the service center and its personnel, which includes foreman, head mechanics, technicians etc.• Conducts diagnosis on various vehicles prior for preventive and corrective maintenance, repair and check-up.• Monitors and follows-up the availability, delivery date and current prices of the vehicles parts in our parts department and suppliers.• Coordinates with our clients regarding their related concerns such as spare parts needed for replacements and overall cost for repairs and labors.• Conducts inspection and quality check-up on the serviced vehicles before and after releasing.• Manages and imparts company’s relationship with service customers.• Prepares repair order and checklist of various vehicle prior for the company’s services rendered.• Responsible for the company’s case improvement method with regards to cost, quality and performance. Show less

• 

  Al habtoor mitsubishi motors

  Feb 2008 - Jul 2015

  Service advisor

  • Knowledgeable in KARRIDGE system & SAP• Knowledgeable in sales; to promote additional advertisement, promotional activities and to help in raising company’s earning.• Plan, evaluate and carryout marketing plans for the service department.• Oversees the entire activities of the service center and its personnel, which includes foreman, head mechanics, technicians etc.• Conducts diagnosis on various vehicles prior for preventive and corrective maintenance, repair and check-up.• Monitors and follows-up the availability, delivery date and current prices of the vehicles parts in our parts department and suppliers.• Coordinates with our clients regarding their related concerns such as spare parts needed for replacements and overall cost for repairs and labors.• Conducts inspection and quality check-up on the serviced vehicles before and after releasing.• Manages and imparts company’s relationship with service customers.• Prepares repair order and checklist of various vehicle prior for the company’s services rendered. Show less

• 

  Ali & Sons Contracting Co. L.L.C.

  Aug 2015 - now

  • Plan, evaluate and carryout marketing plans for the service department.• Oversees the entire activities of the service center and its personnel, which includes foreman, head mechanics, technicians etc.• Conducts diagnosis on various vehicles prior for preventive and corrective maintenance, repair and check-up.• Monitors and follows-up the availability, delivery date and current prices of the vehicles parts in our parts department and suppliers.• Coordinates with our clients regarding their related concerns such as spare parts needed for replacements and overall cost for repairs and labors.• Conducts inspection and quality check-up on the serviced vehicles before and after releasing.• Manages and imparts company’s relationship with service customers.• Prepares repair order and checklist of various vehicle prior for the company’s services rendered.• Responsible for the company’s case improvement method with regards to cost, quality and performance. Show less • Knowledgeable in KARRIDGE system & SAP• Knowledgeable in sales; to promote additional advertisement, promotional activities and to help in raising company’s earning.• Plan, evaluate and carryout marketing plans for the service department.• Oversees the entire activities of the service center and its personnel, which includes foreman, head mechanics, technicians etc.• Conducts diagnosis on various vehicles prior for preventive and corrective maintenance, repair and check-up.• Monitors and follows-up the availability, delivery date and current prices of the vehicles parts in our parts department and suppliers.• Coordinates with our clients regarding their related concerns such as spare parts needed for replacements and overall cost for repairs and labors.• Conducts inspection and quality check-up on the serviced vehicles before and after releasing.• Manages and imparts company’s relationship with service customers.• Prepares repair order and checklist of various vehicle prior for the company’s services rendered. Show less

  • Customer Service Advisor

    Aug 2015 - now

  • Customer Service Advisor

    Aug 2015 - Jul 2016