Experience

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  Small business owner

  Jan 1997 - Dec 2008

  Owner

  2006 - 2008 With Best Regards, Inc.Handwritten greeting cards addressed and stamped, mailed at the right time for my client's customers. Holiday's, birthday's, sympathy, congratulations, etc. Clients provided customer list and we ensured that the proper cards were hand addressed and mailed at just the right time.2003 - 2006 Extreme Clean, Inc.New construction cleaning for large builds. Apartments, business developments, sub divisions. Mid-construction cleaning available prior to inspections along with final cleanings.1997 - 2003 Pout'n KidsDesign and development of unique dolls. Over 10,000 dolls were sold throughout stores in Minnesota. Show less

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  Northern air corporation

  Jan 1997 - Dec 1999

  Project administrator/ar manager

  - Created all purchase orders, change orders, and subcontracts for all construction contracts. - Prepared, processed and produced all invoices and billings. - Prepared vendor invoices for payment. - Reviewed and analyzed all delinquent accounts. - Implemented collection strategies as needed. - Implemented debit/credit card processing. - Performed all deposits of checks received, as well as, issued lien waivers for payments on jobs. - Resolved all customer complaints/questions. - Tracked all sick/vacation time for all employees. - Interviewed all potential new hires. - Supervised Office Assistant. - Provided training, as needed, to all office staff. - Tracked construction job progress using spreadsheets within Excel. - Ordered, tracked and returned plans and specifications for construction jobs. - Assisted with implementation of phone system -controlled day-to-day operation of phone system. - Created and maintained employee procedure manual. - Controlled and updated safety handbook (OSHA, electrical, etc.). Show less

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  Ramsey county

  Dec 1999 - now

  Provide technical liaison expertise required to design and deploy IS systems solutions. Provide leadership and direction to IS Business Analysts and IS Senior Business Analysts; execute framework and/or assume responsibility for the completion of major projects; perform or oversees all or most of the systems development life cycle and ongoing administration functions including needs analysis, feasibility analysis, structured system analysis, technology and software assessment, project planning and management, implementation and testing, user training, post-implementation assessment and directs and participates in complex studies. Show less Manage business capabilities of the enterprise Electronic Document Management System, Laserfiche. Serve as the Ramsey County Records Manager. Participate in the mgmt of the Dpmt as a member of the IS mgmt team. - Direct & manage daily activities of the EDMS/ECM/Laserfiche Division of the Department of Information Services with responsibility for planning, staffing, forecasting, and directing all functions within the division. Manage EDMS/ECM/Laserfiche contracts. - Review work progress of projects to ensure compliance with schedule and budget; respond to issues involving outside vendors or consultants. - Serve as the primary relationship manager with the business users of the County; communicate EDMS/ECM/Laserfiche capability and overall County vision and goals to team members - Provide leadership in the deployment of EDMS/ECM/Laserfiche. Define and develop business solutions that meet department business requirements and benefit cases; provide guidance to delivery teams to ensure solutions achieve the right cost, scope, and timing. - Identify opportunities to exploit EDMS/ECM/Laserfiche functionality through process improvement / re-engineering enhancements, new functionality, improved user competencies and develop reporting and analytic capabilities. - County-wide expert on records retention and disposal schedules, records management, records storage and records classification. Maintain contacts with other government organizations related to information management. Research new and existing federal and state statutes and rules and regulations related to records management. - Chair the Records Management Team which is responsible for county records retention schedules, policies, training, performance measures and compliance functions. - Participate in the activities of the Department's management team and implement departmental objectives. - Serve as the Data Practices Contact for the IS Department, responsible to handle data practices requests Show less Supervised 18 staff within the Data Analysis, Records, and Print Shop Units. Managed staff who had responsibility to maintain accurate information in electronic data files by searching and comparing data across multiple client databases; correcting or completing incomplete or inaccurate data; and by merging duplicate data records or identification numbers in multiple county and state client databases. - Database monitoring reports and query tools were used to proactively identify data inaccuracy and consistency problems. - Worked with Management Analysts to resolve problems found in databases and to test new or modified case management database systems. - Worked with programming staff when new case management database systems were installed by drafting new procedures used by staff and by managing the conversion of data to the new system. - System creator/administrator for nine Access databases. - Managed 400,000 client files (physical and electronic). Complied with state and federal data privacy regulations. - Supervised and directed support services staff by scheduling, assigning, revising and evaluating work; providing training, cross-training and orientation to new staff. - Resolved problems between support services staff and operations staff by reviewing job assignments, service priorities, and division goals to avoid bottlenecks and insufficient resource allocation. - Created a comprehensive training strategy, policies and procedure manuals. - Evaluated the efficiency and effectiveness of support services staff and physical resources allocated to the division by developing and maintaining statistical and managerial measurements, which identified service demands, peak demand periods and staff needs. - Utilized training techniques and motivational skills to challenge individuals and teams to consistently perform and improve at peak levels and to motivate staff to work together harder and more efficiently as a team. Show less

  • Information Systems Principal Business Analyst

    Dec 1999 - now

  • Information Compliance and Records Manager (Certified Records Manager)

    Dec 1999 - Jan 2023

  • Management Analyst - Support Services Supervisor

    Dec 1999 - Jul 2006