Experience

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  Agriturismo la morella

  Apr 2003 - Oct 2003

  Receptionist

  • Customer service and booking. • Day to day reception needs.• Coordination of different teams (cleaning, maintenance, restaurant) • Organization and events promotion.

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  Lycée y collège des flandres

  Oct 2003 - May 2004

  Spanish language and culture teacher

  ● Area of teaching: Spanish Language and Culture, Spanish History and Humanities.● Planning and design of academic content.

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  Deloitte and touche tohmatsu, s2g

  Jul 2006 - Apr 2007

  International consultant at hewlett packard project.

  ● Advise international customers and suppliers (France, Italy) in the ordering process. ● Advising employees of Hewlett Packard in the internal processes (order creation, billing expenses, reimbursement...)

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  Floraqueen – flowering the world s.l

  Apr 2007 - Jul 2007

  Assistant at the customer service department.

  • Advise and guidance of international customers and providers (France and Italy).• Internal and external procurement process.

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  Grupo planeta - escuela de administración de empresas ea

  Jul 2007 - Oct 2007

  Advisor at admissions and register office

  • Advice and guidance of international students. • Follow-up of the admission, pre-registration and enrollment process

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  Mango-punto fa

  Oct 2007 - Dec 2008

  International specialist - buying product

  • Advise international suppliers (Morocco, Turkey, China, Vietnam, Bulgaria).• Logistical coordination with production workshops (Morocco, Turkey, China, Vietnam, Bulgaria).

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  Ciee - council on international education exchange

  Dec 2008 - May 2011

  Student services coordinator

  ● Organization and coordination of academic and cultural activities. ● Design and development of educational initiatives.● Implement Experiential Learning (local culture to complement the syllabus).● Organization of customized trips: tour guides selection, budget management, troubleshooting…● Preparation and coordination of pre-departure procedures and orientation weeks.● Program quality control, re-entry quality surveys analysis and development of improvement strategies● Visit and evaluate host families and residences regularly.● Manage day to day student incidents (medical appointments, theft, safety incidents)● Ongoing competitive market research and analysis of CIEE competitors. Show less

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  Aloha college

  Nov 2012 - Dec 2015

  Spanish and humanities senior teacher

  ● KS3, KS4 and International Baccalaureate (IB) Teaching and mentoring.● Area of teaching: Spanish Language and Culture, International History, Humanities and Business.. ● Planning and design of academic content (Academic year and Summer school).

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  Cea study abroad

  Jan 2016 - Jan 2017

  Student affairs advisor

  • Manage and follow up daily student issues (doctor’s visits, police reports, mental health).• Facilitate access to medical resources.• Design and implement activities that promote student’s health, safety, and wellbeing.• Coordinate relationships with local providers.• Deal with disciplinary and adaptation issues, working with students to encourage reflection and creating initiatives to promote personal growth. • Follow up visits to host families, apartments, and residences to prevent possible incidents.• Organization of customized programs (trips, activities, lessons, housing…) Show less

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  Ciee council on international educational exchange

  Oct 2017 - May 2021

  Senior program manager - student life office

  • Successfully manage Student Life Office staffing (3 to 20), services (events, welcome weeks, study tours, housing, cultural agenda, extra curriculum activities, health, and safety), and procedures. • Negotiate, source, and liaise a wide network of local and international suppliers. (Language schools, volunteering associations, medical and psychological resources, housing providers, hotels, transportation…)• Implement health, safety, and wellbeing procedures and management systems (Salesforce).• Develop and deliver coaching trainings and health and safety workshops to staff, students, and providers (cultural adaptation, Mindfulness, career development guidance, soft skills development, team building, Generation Z, how to deal with stressful situations…)• Recruit, train, and supervise staff (part-time: local university students or full-time: international staff). • Monitor and evaluate team performance (Feedback and coaching included). • Assess and target staff needs and proactively develop best practices and changes among different departments (local and international).• Manage housing needs with residence hall and apartments providers and host families. • Enforce housing and program rules and manage student disciplinary process. • Formulate and execute a strategy for community engagement, activities, and events to connect students (up to 200) to Madrid broadly and enhance their experience (Intercultural Learning Experience).• Problem solving and efficiently providing back-up solutions.• Contribute to program annual objectives achievements (9 out of 10 in program KPIs)• KPIs, customer experience and data analysis to increase and improve productivity. *We increased our number of students from 40 to 200 in two years thanks to our great performance.• Manage and control program budget, identify revenue and possible cuts. Show less

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  Ast & science

  Jun 2021 - Sept 2022

  Office manager

  As Office Manager for both offices, Barcelona and Leicester, my main responsibility is to organize and coordinate office administration and procedures to ensure organizational effectiveness, efficiency, and safety. This includes among other responsibilities: procurement, HHRR, wellbeing, risks prevention, team leadership and relationships management (providers and universities).In total, I take care of a team of 23 aerospace engineers (mechanical, electronics and IT) who are testing different prototypes in our laboratories. As a very young start-up, our team grew up from 3 to 23 people in one year.Therefore, I’m in charge of developing intra-offices communication protocols, streamlining administrative procedures, inventory control and office staff supervision.To sum up, anything that will require a “non-engineering” approach is under my responsibility. My main goal is to create a smooth working environment where the team could design and implement the technical part of the project. Show less

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  Yugo

  Sept 2022 - now

  Yugo es el principal grupo de residencias universitarias a nivel global. #beingextraordinary #vivetumejorvida

  • City Manager

    Sept 2024 - now

  • Residence Manager

    Sept 2022 - now