Experience

• 

  Fields publishing

  Jan 1996 - Jan 2006

  Vp of technology and design
• 

  M21partners

  Jan 2004 - Jan 2006

  Production/design coordinator

  Healthcare consulting and training

• 

  Pureworks inc

  Jan 2006 - Nov 2007

  Network administrator

  Build and maintain development and production application environments for web based training products. Environments include:SQL Servers, Web Servers, Backup Servers, Mail Servers

• 

  Thingsreallywork

  Dec 2007 - May 2015

  Owner

  Independent consultant offering broad knowledge base enabling variety of problem-solving techniques and resolutions, spanning areas of networking, wireless and remote communications, content management systems accessible on-the-go, and implementing efficiencies positively impacting productivity. • Strategic Thinking – implemented an on-demand document management system that increased efficiency, reduced overall cost, and provided a flexible solution to the end client base • Innovation and Creativity – took an existing industry standard business process and transformed into a streamlined process to greatly reduce the time requirements of the information gathering process • Risk Taking and Risk Management – developed and implemented a critical domain server move from Nashville to Columbus to accommodate a server integration and increase efficiency • Results Orientation – turned workforce deficiencies into cradle to grave knowledge sharing opportunities by transforming inefficient techniques into state-of-the-art learning opportunities • Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials Show less

• 

  Dell

  Dec 2009 - Apr 2010

  Client/smb technical support

  Dell Inc., Americas Client Services-ProSupport Technical Services

• 

  Precision dynamics international

  Dec 2010 - Jul 2012

  Logistics manager
• 

  Neighborhood health

  May 2015 - Nov 2015

  Jr system administrator

  Responsible for managing and maintaining the IT infrastructure of a non-profit health provider. Network Management, Server Administration, User Support, Security and Compliance, Upgrades and Maintenance, Inventory Management, Vendor Management, Documentation

• 

  Onlife health®

  Nov 2015 - Oct 2023

  Work directly with the account manager and the client to deliver technical application support in the Onlife portal and mobile SaaS offerings as well as provide support for business development, client management and service delivery. Application troubleshooting, User Assistance, Documentation, Testing and Quality Assurance, Incident Management, Monitoring and Performance Optimization, Software Updates, User Training, Collaboration, Knowledge Sharing, Security Compliance, Reporting and Analytics Provided technical expertise and innovative solutions to resolve challenges in a growing SaaS company. Collaborated with cross-functional teams, resolved complex technical issues, and ensured the seamless integration of our SaaS products within various client environments.

  • Client Support Manager

    Apr 2020 - Oct 2023

  • Application Support Specialist

    Nov 2017 - Apr 2020

  • Technical Solutions

    Nov 2015 - Nov 2017
• 

  Metro nashville public schools

  Nov 2023 - Aug 2024

  Application analyst

  As an Application Analyst, I led the development of an application designed to manage varying levels of access for enrolling and unenrolling students in summer education programs.

• 

  Metropolitan government of nashville and davidson county

  Aug 2024 - now

  Application analyst ii - cityworks