
Timeline
About me
I design services that improve people's lives | Service Designer & UX Researcher
Education

Università degli studi di firenze
2014 - 2018Laurea triennale scienze dell'architetturaHolistic design, from structural details to architectural design, to urban planning.

Aalborg university
2020 - 2022Master's degree service systems designPlanning and organising people, infrastructure, communication, media and components of a service- Mastering design tools such as: user journey, persona, blueprint.- Managing design processes conducting UX research, analysing data, developing insights and planning future steps.- Facilitating interaction between stakeholders and partners.
Experience

Riciclidea
Oct 2016 - Dec 2017Designer and woodworker- Design and building of furniture and objects from waste materials.- Renovation and creative reuse of old pieces of furniture.- Collaboration with a social co-operative: teaching refugees basic knowledge of woodworking.

Università degli studi di firenze
Feb 2018 - May 2018Intern architect- Conducted user research to enhance the usability of laboratory spaces at the University.- Identifying pain points in the students' experience and proposing innovative improvement solutions.

Comune di prato
Apr 2019 - Aug 2019Architect- Design of energy-saving solutions and building renovation for public schools.- Drafting of the project drawings and documents for the open tenders and the building sites.

Copenhagen 2021 worldpride & eurogames
Mar 2021 - Aug 2021Sport venue managerPlayed a key role in managing a sports venue for the EuroGames.- Managed stakeholders from partners to international athletes.- Coordinated events, volunteers, branding initiatives, ensuring seamless experiences.

Codesign toscana
Sept 2021 - Feb 2022Service designerGuided Codesign Toscana in developing a sustainable b2b service through design thinking methodologies, delivering implementation-ready materials.- User research: set up and facilitation of interviews, analysis of qualitative and quantitative data, and insight generation.- Map services through user flows, blueprints, and personas.- Prototyping and testing of services and products.- Organization and facilitation of workshops and presentations.

Neocare nordic
Aug 2023 - Jan 2024Service designerNeoCare Nordic is a med-tech start-up focused on facilitating the implementation of skin-to-skin therapy in neonatal departments with innovative solutions.I supported NeoCare Nordic in maintaining a human-centered approach to developing and applying innovative solutions regarding neonatal care.- Researched state-of-the-art neonatal care practices, current standards applied in Europe, and WHO standards and future objectives.- Identified stakeholders involved in NeoCare Nordic solutions, their specific needs, and challenges.- Enhanced user experience through user research and testing.- Influenced design decisions through effective insights communication.- Identified, mapped, and engaged strategic stakeholders. Show less

Danish tech challenge
Sept 2023 - Dec 2023ParticipantParticipated in the Danish Tech Challenge, Denmark's leading accelerator program for hardware startups, with NeoCare Nordic as one of the 20 companies selected.Supported NeoCare Nordic from day one to being among the final 6 startups selected for the Finals. Actively learned about the 12 business-related disciplines included in the program and delivered materials for their fulfillment.
Licenses & Certifications

Ielts certificate
Cambridge assessment englishFeb 2019- View certificate

It service management foundations: tools
LinkedinDec 2022
Languages
- enEnglish
- itItalian
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