Aslam Basha

Experience

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  Beeyondzero Software Solutions

  Jun 2013 - May 2014

  Desktop Support Engineer

  Installation of client software like Microsoft office, java, Video and Audio players.Desktop support up to client level including hardware’s, software’s and networkInstalling, configuring and troubleshooting computer hardware, software, systems, networks, printers, scanners and more by remote management.Installing, configuring Windows XP, windows 7, windows vista, windows 8 and Linux version 6 and other open source operating systems.Installing, configuring the regular maintenance of Antivirus like Norton, Security Essential, AVG, etc.MS outlook, Windows Live mail, Windows mail configuration.Installing and troubleshooting of local printers and wireless printers.Installing, configuring and troubleshooting browsers like Google Chrome, Internet explorer and Firefox.Updating of Windows operating system and Supporting network Infrastructures.Planning and undertaking scheduled maintenance upgrades.Overseeing system backups, Taking care of the peripheral devices attached to the various computer systems as well as adding or removing them as needed. Show less

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  OpSmart Inc.

  May 2014 - Nov 2016

  CLIENT- ScienceLogic Inc.,* Supported EM7 IT Monitoring Tool, Network Engineering, Planning and Operations (NEOP)* Communicated effectively with customers and engineers to provide timely resolution of issues* Worked closely with high profile customers to help resolve their real world issues* Identified and logged bug reports, set customer expectations and delivered patches to customers* Working with Vmware, Linux, Cent OS and cloud related deployments

  • EM7 & Infrastructure Monitoring Engineer

    Jan 2015 - Nov 2016

  • Application Support Engineer

    May 2014 - Dec 2014
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  Trianz

  Nov 2016 - Jan 2018

  Senior systems Engineer - EM7 support

  CLIENT : EQUINIX INC.,EM7 Monitoring Tool:• Gathering the requirements from the clients for monitoring their devices.• Deploying the Em7 database, data, message and EM7 phonehome collectors on the client environment • Discovering the devices in em7 and mapping the customized dynamic application to the devices• Creating the run book automations for the alert policies.• Creating and monitoring the system process, ports, SSL, interfaces alerts etc for the devices• Troubleshooting on network issues between the Database and collectors.• Monitoring and Troubleshooting on outages such as Low, medium and high frequency issues, Normalization issues and disk space issues on database and collectors in ScienceLogic Applicances.• Performing full and config backup and restore on the databases. • Doing failover when the EM7 DB goes down (DRBD and HA)• Creating dashboard, organizations, user accounts, access keys for the users and scheduling the reports for the clients in monthly basics• Patching the EM7 appliances and scheduling maintenance for the devices.• Tuning the devices in the monitoring tool as per the client requirements.• Creating the credentials for the dynamic application and troubleshooting on credential issues.• Turning on the debug mode for the process and analyzing silo logs for the root cause. • Fixing the critical issues before it meets the SLA EM7 sciencelogic Monitoring Show less

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  TeleApps

  Jan 2018 - Dec 2020

  Solutions Architect - EM7 Enterprise Tools and Infra Support

  • Planning and designing EM7 Monitoring tool to the clients for efficient monitoring of their devices• Deploying EM7 Tool in client environment like AWS, VMware and Physical machines• Troubleshooting network issues between the Database and collectors and working with Phython for the reports and developing Dynamic applications• Interacting with client and gathering Infrastructure details and setting up the EM7 monitoring tool and setting up alert and policies as per their requirement• Working closely with development and support team on setting up the EM7 Environment for client• Planning upgrades, Rebuilding and Maintenance activities of the tool • Upgrading powerpacks and Dynamic Applications as per the requirement • Setting up runbook automation and policies to generate Events and tickets• Setting up EM7 ticketing tool as per the SLA guidelines of customer. • Troubleshooting on network issues between the Database and collectors. Show less

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  ScienceLogic

  Nov 2019 - Dec 2020

  Technical Consultant - ScienceLogic Support

  * Supported EM7 IT Monitoring Tool, Network Engineering, Planning and Operations (NEOP)* Communicated effectively with customers and engineers to provide timely resolution of issues* Worked closely with high profile customers to help resolve their real world issues* Identified and logged bug reports, set customer expectations and delivered patches to customers* Working with Vmware, Linux, Cent OS and cloud related deployments

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  Dell Technologies

  Dec 2020 - now

  Sr.Principal Engineer, Solutions Architect

  • Advocate on behalf of the customer with Sales, Product Management, and Operations;• Creating a collaboration framework and solution a prototype.• Determines database structural requirements by analyzing client operations, applications and programming, reviewing objectives with clients and evaluating current systems.• Design, create, deliver, and support the deployment of Ansible automation within SL1 environments and internal to DTMS within the scope of Science Logic SL1.• Demonstrate Strong technical leadership in the following competency areas – Cloud Architecture, Linux Stack, MongoDB, API’s and programming languages • Lead PoC/Trial proposals, including definition of trial scope, architecture, use cases and drive necessary management approvals involving science logic SL1 for DTMS. Show less