Experience

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  J.p. morgan

  Apr 2007 - Aug 2014

  Team lead

  • Coordinate with the cash management team and the Middle Office team.• Do account allocation - moving securities from domestic account to Euro clear account.• Following up with internal/external counter-party for unconfirmed trades• Follow up with the Custodian / Counter-party for the Failed Trades• Instituting contacts with the business partners for better relationship building.• Adjusting loan & Reconciliation General Ledger.• Actively working for Reconciliation work of Teller’s account & Bank Account with the customer account. Show less

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  Ocwen loan servicing, llc

  Sept 2014 - Mar 2015

  Team lead

  • Researching and resolving accounting inquires for internal and external customers.• Ad hoc reporting and presentations to Senior Management.• Compliance adherence to departmental servicing standards.

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  Rogers communications

  Jul 2015 - Sept 2015

  Credit collections specialist

  • Making calls and attending in-bound calls to customers and assisting customers of Rogers Communications and Fido, in settling their outstanding balances in full by taking one-time credit card payment or by setting up payment plans and thereby achieved the set targets. • Achieved high Net Promoter Score (NPS) by maintaining high customer satisfaction throughout the call.• Assisted customers to understand their monthly bills by explaining the various sections of the bill.

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  Cash4you

  Oct 2015 - Jul 2016

  Customer service representative

  • Achieved sales goals and service performance requirements through new customer sales and mystery shop scores.• Make collection calls to collect the outstanding loan balance from customers.• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.• Cross sell the various other services offered in store to the customers and ensured that all the sales are correctly recorded. • Reconcile and account for the cash drawer at the end of the shift and complete all the daily audit paper work accurately. Show less

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  Rogers communications

  Jun 2017 - Jul 2017

  Customer service representative
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  Td

  Aug 2017 - Sept 2017

  Service officer
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  Scotiabank

  Sept 2017 - Mar 2022

  • Global Testing Officer

    May 2021 - Mar 2022

  • Senior Analyst

    Jan 2019 - Apr 2021

  • Reporting Officer

    Sept 2017 - Jan 2019
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  Sun life

  Mar 2022 - Sept 2023

  Manager, regulatory testing
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  Citi

  Sept 2023 - now

  Vice president