Simon Merchant

Experience

• 

  GNER

  Sept 1998 - Dec 2004

  • Operations Performance Manager

    Feb 2003 - Dec 2004

  • Performance Manager, Telecentre

    Dec 2000 - Feb 2003

  • Team Manager, Retail & Telecentre

    Sept 1999 - Dec 2000

  • Graduate & Franchise Project Manager

    Sept 1998 - Sept 1999
• 

  The essentiagroup (a Listening Company)

  Dec 2004 - Nov 2010

  • Contract Centre Manager

    Oct 2006 - Nov 2010

  • Client Manager

    Dec 2004 - Oct 2006
• 

  The Listening Company (Serco)

  Jul 2010 - May 2012

  Head of Young People's Careers and Wellbeing
• 

  Ebiquity plc

  May 2012 - Nov 2012

  Head of International Data Centre
• 

  Royal Mail

  Mar 2013 - Oct 2015

  Operations Manager
• 

  National Trust

  May 2013 - Jun 2023

  Visitor Engagement Volunteer
• 

  NWG (Northumbrian Water Group)

  Nov 2015 - Mar 2018

  Head of Customer Systems and Operational Processes
• 

  Connect Health

  Mar 2018 - Jun 2019

  Head of Customer Service
• 

  Northumberland Community Bank

  Oct 2020 - now

  • Business Ambassador (volunteer)

    Jul 2024 - now

  • Member of the Board (volunteer)

    Oct 2020 - Jul 2024
• 

  Interdigitate

  Jun 2023 - now

  • Director, Commercial Partnerships

    Jun 2019 - now

  • Lumina Learning Practitioner

    Jun 2023 - now