Chisnupong S.

Experience

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  Sun Microsystems

  Dec 2000 - Jun 2006

  System Support Engineer

  • Solaris System Administration (Admin I, II, Network Admin).• Sun server, storage and software products implementation (installation and configuration).• Solution implementation of DAS, SAN, NAS using NFS and NIS+, Disk layout provisioning using Sun hardware/software RAID. SAN switch installation and configuration.• Sun Cluster System Administration• Customer support; including: • Troubleshooting, • Problem analysis & resolution, • Problem escalation to Support Escalation Center.• Service Case management• Service Partner Advisor• New Product Training to partners• Support Services related initiatives roll-out to service partners such as ESD program, Sun Certified Field Engineer exam instructor.• ISO process owner. Show less

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  NetApp

  Jul 2006 - Apr 2010

  Professional Services Engineer

  • Project Management of solution implementation including assessment, planning, preparation, implementation, documentation, communication and escalation.• NetApp hardware and software products implementation including 3rd party SAN switches (installation, configuration, and troubleshooting).• NetApp storage solution implementation for backup and restoration, disaster recovery, data replication, storage consolidation, data protection, storage virtualization (v-filer), storage performance, storage security, virtual tape library, data migration, SAN & NAS solution design and implementation.• NetApp storage & solution optimization including hardware upgrades, performance monitoring, performance analysis and tuning, system check-up and audit.• Customer support including troubleshooting, problem resolution, problem escalation and coordinate with NetApp Global Support Center to fix problem.• Provide installation, setup and configuration implementation of POC systems for approved requested customer sites.• Knowledgeable in operating system administration including Solaris, Linux and Windows• Work with System Architect to provide opinion and concern of project solution.• Work with Project Manager to provide implementation plans and deliverables.• Service Partner Advisor Show less

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  MFEC

  Feb 2011 - Jan 2016

  Infrastructure Project Manager

  • Project management for assigned project• Operation management for assigned project• Communicate and Coordinate with team to get necessary information needed to analyze for service improvement• Staff skill assessment, gap analysis and skill development• Provide strategy, plan, assignment for staff to enable manpower pool resource• Seeking for new candidates, interview and orientation• Participate and provide assistance in brainstorm session for customer solution• Participate and provide assistance in presale phase (for product and IT Service team outsourcing)• Team coaching, motivation and inspiration• Lead technical team to create a training course to strengthen competency of their team• Instruct training course “Self-development from the inside” (Company internal training)• Instruct training course “IT Infrastructure Service Fundamental” (Company internal training)• Instruct training course “Basic Incident and Change Management” (Company internal training)• Instruct training course “Problem and Availability Management” (Company internal training) Show less

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  DXC Technology

  Nov 2017 - Oct 2018

  Project Manager

  Joined outsource team of DXC and assigned as Account Manager/Project Manager for SCG account in Thailand. Work with operation team to provide IT service for SCG internal project especially for assigned account of SCG Logistic Company in CBM group. Also provide several areas of internal contribution such as internal process improvement, internal tool implementation and some operation tracking.• Account Manager for SCG Logistic Company• Project Manager for SCGL Logistic and special assigned project• Project Manager for SCG CBM Housing & Ceramic Company• Project Manager for DXC internal tool implementation• Process management for DXC internal• Process Owner for VM Provisioning, Transition To Support and Decommission processes• Tracking for data center vulnerability assessment correction• Provide Team Project Weekly Report Show less

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  MFEC Public Company Limited

  Sept 2019 - Mar 2020

  Project Manager

  Short-term contractor joined as a project manager for software development team working for Thai Credit Guarantee Corporation (TCG) developing Core Guarantee System. Manage project and team to deliver project as agreed with customer.• Account Manager for Rangsit University project• Project Manager for IIoT projects in Plastic industry• Formulate proposal documentation to create IIoT project• Team Personal and Therapeutic Life Coach

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  GDL Technology

  Apr 2020 - Jul 2020

  Software Development Project Manager

  Short-term contractor joined as a project manager for software development team working for Thai Credit Guarantee Corporation (TCG) developing Core Guarantee System. Manage project and team to deliver project as agreed with customer.• Project Manager of CGS software development program for TCG• Formulate/Emendate project plan as the project working in-progress• Identify project problem and issues, evaluate risk and manage to find mitigation or solution• Communicate project plan to working team, management and customer• Report project progress and issues• Internal documentation / process decision / internal verification Show less

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  Dataone Asia(Thailand) Company Limited

  Jan 2022 - now

  Project Manager

  Project management of eKYC using National Digital ID platform and Face Recognition software development integration for customers who wish to integrate their services with NDID platform. Project Management of Thai Revenue Department E-Tax service implementation. Implement document submission enhanced from E-Tax program for a bank. Also manage and implement Face Recognition, eKYC and Digital Signature software integration development projects. Manage tasks, resources and time to deliver project as agreed with customer.• Project management of eKYC of NDID platform integration, Face Recognition, Digital Signature (eSigning), E-Tax integration and document submission enhanced from E-Tax implementation projects.• Formulate/Emendate project plan as the project is working in progress.• Communicate project plan to working team, management, and customer.• Tracking, follow-up and monitoring project throughout the project implementation.• Identify project problems, issues, and risks, evaluate risk and manage to find mitigation or solution.• Resolve problems, issues, risks and manage or escalate for project success.• Report project progress, issues, alert and help needed.• Create/verify project documentation / process decision / internal verification• Hand-over the completed project to service management team. Participate to provide help in incident resolution and war room if needed. Show less