Jaden Poobalasingam

Experience

• 

  Canadian Armed Forces | Forces armées canadiennes

  Mar 2013 - May 2018

  MSE OP
• 

  Walmart Canada

  Oct 2013 - Nov 2016

  • Managing a workforce team of 15 to 25 associates per day• Communicated operational direction and initiatives, and provided training and developmentopportunities to increase the capability of all associates, including identifying and developing highpotential associates.• Demonstrated company values by holding associates accountable through timely and respectfulperformance feedback and corrective action, while also building and managing relationships withsupporting functions within the store and district.• Maintained asset protection and safety controls, ensuring compliance with Walmart policies andprocedures and maintaining quality assurance standards.• Improved store conditions and customer satisfaction by accurately pricing merchandise andmaintaining store standards within company policies.• Managed up to $10,000+ in daily cash handling and ensured appropriate cash controls whilecomplying with all company standards and procedures, including handling sensitive merchandise• Monitoring and reviewing reports on a regular daily, weekly and monthly basis.• Implementing store policy and health and safety procedures.• Investigating and solving customers’ problems, which may be complex or long-standing problems/issues that have been passed on by Courtesy desk associates or assistant managers.• Actively monitoring the customers at the front end to ensure smooth operations at check out• Getting feedback from customers to help improve the store, then reporting the issue to the assistantmanager and store manager.• Handling customer complaints or any major incidents, such as a security issue or medical issue• Keeping ahead of developments in customer service by reading relevant journals, going to meetingsand attending courses.• Taking control of the entire store when the duty manager is unavailable Show less • Assumed a leadership role during the SWAS reset within the department by delegating tasks to associates• Took the leadership role within the department to use fellow associates to complete tasks handed down to me by my superior during his absence.• Ensured merchandise was properly presented with accurate pricing/labeling during the SWAS reset• Seized opportunities for potential sales to meet store daily profit goal• Greeted customers, stocked shelves, took inventory of merchandise, and set up displays• Worked with the loss prevention team to implement asset protection practices and prevent theft Show less

  • Customer Service Manager

    Oct 2013 - Nov 2016

  • Electronic Sales Associate

    Oct 2013 - Mar 2014
• 

  The Home Depot Canada

  Dec 2019 - Sept 2023

  • Implementing new procedures and teaching practices, resulting in a 25% increase in productivity anda 10% reduction in errors• Analyzed and reported on key performance metrics, including order accuracy, on-time delivery, andcustomer satisfaction• Proactively analyzed sales and financial reports, economic trends, and community needs to identifyand respond to market changes while controlling expenditures.• Led a team of order fulfillment associates for picking and processing of online orders• Effectively response to emergency situations that rises on day-to-day basics regarding customers’orders or delivery-related matters• Prioritized tasks, delegated responsibilities, and provided clear direction to Managers and Associates,while also implementing new store programs and evaluating their effectiveness.• Count and verify all loads/orders leaving the store valued which is valued at $20k+ everyday• Developed and maintained strong relationships with key carriers and communicate with Customers/Vendors/Partnered companies to ensure orders are meeting customer satisfaction on orderaccuracy and timeliness• Trained and developed team members to increase productivity and efficiency, resulting in a 20%reduction in turnover Show less • Executing and monitoring asset protection and safety controls, while ensuring compliance with thecompany's policies and procedures.• Serving as an ambassador for the store by greeting customers, seeking their feedback, and resolvingcustomer complaints and issues to create a positive shopping experience.• Insures all eCommerce orders are properly fulfilled within the corporate target goal• Developing and implementing operational plans, prioritizing tasks, and providing clear direction toManagers and Associates to ensure optimal store conditions and merchandise presentation.• Leading Associates through regular store meetings, providing direction and initiatives, and fosteringprofessional growth through training and development.• Provides management with new procedures (SOP) and shrink reduction ideas to improve store profittargets• Helped set up, assign, and assisted in leading a group of thirty or more associates per shift to fulfill alarge influx of online orders during the COVID lockdown and as a result, became one of the mostknowledgeable leaders and problem solvers• Continuously steps up by taking ownership of complex problems that co-workers/management areunable to handle or resolve• Communicates closely with third-party companies and corporate head office for delivery orders tomeet customer satisfaction on order accuracy and timeliness Show less

  • Delivery Coordinator

    Mar 2019 - Sept 2023

  • Department Supervisor, Service Desk (Temporary) and Customer Service Representative

    Dec 2019 - Feb 2020
• 

  Menzies Aviation

  Dec 2024 - now

  Aircraft Fueler