Avinash Kumar

Experience

• 

  Basware

  Aug 2013 - Sept 2018

  Associate Analyst

  - Dealt directly with the Customers on their concerns/ requirements about the projects- Dealt with different team internally externally so that requirement of the projects can be fulfilled- Dealt communication part in between to internal/external team and the stakeholders- Worked on the Change Requests- Managed escalation from the customer and providing the solution effectively- Worked with the development team and production team closely- First point of contact in the company for any project related concerns- Experienced with different ticketing tools as a user such as Service Now, ITSM, SysAid, Jira, etc. Show less

• 

  Xerox

  Oct 2018 - now

  Associate Analyst

  - Taking requirements from customer and helping Development Team to build an efficient KTM Project.- Closely work with the Kofax deployment team.- Responsible for existing projects quality improvement (Increasing automation) and support production- Highlight the issues and challenges to development teamCommunication with customers regarding projects issues/solutions- Experience in Team handling- Expertise in understanding client requirement & creating test scenarios- Actively involved in preparing, executing & reviewing of test cases- Making Presentations for the customer on Quality Analysis- Basic Knowledge of SQL Show less