Lauren Fallon, CRDE

Guest Service Representative

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Philadelphia, Pennsylvania, United States

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Timeline
About me
Hospitality Operations & Support Management Professional
Education
- University of Delaware
  1999 - 2003
  Bachelor of Arts (B.A.) English/Journalism
Experience
- Holiday Inn Express Myrtle Beach
  Apr 2003 - Jun 2004
  Guest Service Representative
- Bally's Hotel and Casino
  Jul 2004 - Sept 2005
  Front Services Shift Manager, Front Desk Shift Manager
- Resorts Hotel and Casino
  Sept 2005 - Jul 2006
  Front Office Shift Manager, Concierge
- Four Seasons Hotel Philadelphia
  Jul 2006 - Sept 2007
  Assistant Front Services Manager
- Hyatt Place Mount Laurel - Hyatt Hotels Corporation
  Mar 2008 - Jul 2009
  Assistant General Manager
- Homewood Suites Princeton - Interstate Hotels & Resorts
  Jul 2009 - Oct 2012
  Assistant General Manager
- Homewood Suites Mount Laurel - Tharaldson Hospitality Management
  Oct 2012 - Apr 2013
  General Manager
- HEI Hotels & Resorts
  Oct 2013 - Aug 2014
  Front Office Manager
- MCR Development
  Sept 2014 - Sept 2015
  General Manager
- Aimbridge Hospitality
  Oct 2015 - Jan 2018
  Front Office Manager
  The Warwick Hotel Rittenhouse SquareAAA Four-Diamond Property301 roomsHotel previously operated under the name Radisson Blu Warwick - Rittenhouse Square through March 31, 2016. Managed by Carlson-Rezidor until March 31, 2016Managed by Kokua Hospitality from April 1, 2016 to June 21, 2017
- The Logan, Philadelphia's Hotel
  Jan 2018 - now
  2019 Department Manager of the Year - Greater Philadelphia Hotel AssociationManager of the 1st Quarter 2019 - the Logan, Philadelphia's Hotel
  - Assistant Director Of Finance
    Jun 2022 - now
  - Director Of Front Office
    Jan 2018 - Jul 2022
Licenses & Certifications
- Homewood GM Leadership
  Hilton Worldwide
  Feb 2013
- VAST1
  Hilton Worldwide
  Jan 2013
- Executing Your Revenue Management Game Plan
  Hilton Worldwide
  Jan 2010
- TIPS
  Apr 2014
- ServSafe
  Paster Training, Inc
  Feb 2010
- Certificate in Hospitality & Tourism Management
  Florida Atlantic University
  Apr 2020
- Certified Rooms Division Executive (CRDE)
  American Hotel & Lodging Association
  Apr 2021
- Supervisory Skills Builder
  AHLEI - American Hotel & Lodging Educational Institute
  May 2020
- VAST II
  Hilton Worldwide
  Mar 2015
- Hospitality Management - Leadership
  AHLEI - American Hotel & Lodging Educational Institute
  Apr 2020
Honors & Awards
- Awarded to Lauren Fallon, CRDE
  Manager of the Quarter- Q1 2025 - Apr 2025 Manager of the Quarter - Q1 2025
- Awarded to Lauren Fallon, CRDE
  Department Manager of the Year The Greater Philadelphia Hotel Association Nov 2019 Awarded 2019 Department Manager of the Year by the GPHA/Stars of the Industry program.
- Awarded to Lauren Fallon, CRDE
  Manager of the Quarter - Mar 2019 Manager of the Quarter - 1st Quarter 2019