Experience

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  Grand hyatt

  Aug 2012 - Oct 2012

  Waiter

  • Crafted exceptional dining experiences tailored to individual preferences and orchestrated seamless orders for timely delivery.• Articulated menu intricacies, collaborated with culinary artisans, and managed concerns, transforming experiences into cherished memories.

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  English department

  Dec 2012 - Feb 2018

  Captain

  • Orchestrated seamless day-to-day service operations, ensuring standards were met, and teams functioned harmoniously for exceptional guest experiences.• Guided and energized the service team, adeptly handling guest inquiries, maintaining impeccable hygiene standards, and nurturing a culture of continuous skill enhancement through engaging training sessions.

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  Copper chimney restaurant

  Oct 2018 - Jul 2019

  Captain

  • Crafted and executed unparalleled prelaunch strategies, orchestrating seamless operations and an exceptional guest journey from inception.• Spearheaded prelaunch team initiatives, meticulously aligning setups, ensuring brand standards, and fostering a skilled, unified team primed for flawless service delivery at launch.

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  Icicidirect

  Nov 2019 - Sept 2020

  Customer service associate

  • Provided prompt, comprehensive customer support, guiding clients through account inquiries and diverse financial products.• Demonstrated expertise in explaining investment options and ICICI Direct services, ensuring regulatory compliance while meeting customer needs.• Established strategic partnerships with authorities and banks, strengthening fraud prevention and security measures.

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  Eureka outsourcing solutions privatelimited.

  Oct 2020 - Feb 2021

  Customer service associate

  • Effectively managed email inquiries, ensuring accurate and timely customer query resolutions and comprehensive support.• Maintained meticulous records and adhered to protocols, using standardized templates to ensure consistency and prioritizing queues for timely resolution, meeting service level agreements.

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  Idfc first bank

  Feb 2021 - now

  • Pioneered secure remote video KYC methods for banking, ensuring compliant customer identity verification.• Led team training with supervision, setting and auditing performance goals aligned with organizational expectations.• Orchestrated daily team huddles, motivating individuals to surpass collective targets with inspiration and empowerment.• Initiated Performance Improvement Plans, coordinating training interventions to uplift underperformers.• Conducted audits, ensuring 100% adherence to processes and maintaining productivity across calls and emails. Show less • Steered resolutions for Regional and Principal Nodal escalations, ensuring swift and effective outcomes.• Orchestrated collaborative efforts with Branch Managers and Cluster Heads, orchestrating seamless solutions for customer queries.• Spearheaded innovative solutions in the digital sphere, coordinating with Net Banking and Technology teams to resolve customer inquiries swiftly.• Led efforts with Transaction Monitoring teams, championing resolutions for fraud and transaction disputes. Show less

  • Team Leader

    Apr 2023 - now

  • Service Assurance Associate

    Feb 2021 - Apr 2023