Experience

• 

  Blocker norfolk family ymca

  Dec 2007 - Apr 2011

  Member services lead

  • Acting Director of general management and oversight of building in absence of Senior Directors• Supervising of up to 10 membership employees• Effective enforcement of policy and procedures as set by the company’s missions statement and directives• Maintaining membership database and updating files as needed• Becoming familiar with all programs offered by the company and each divisions’ policy and procedures • Working with Marketing Director and Associate Executive of Development on Fundraising• Maintain expertise on all programs of the YMCA in order to sell and market programs to members and potential members• Wellness orientations for new members and Health-Seekers• Sell packages, facilitate customer retention• Instruction of 30+ class participants Show less

• 

  United states congress

  May 2008 - Jul 2008

  Congressional intern

  • Attend briefings and congressional hearings• Conduct research• Database entry and management• Preparation of memorandums• Speech writing and proofing• General office systems operations• Assist with constituent casework and draft correspondence

• 

  Greenbrier family ymca

  Apr 2011 - Jul 2011

  Fitquest coordinator

  • Staff Development: recruit, train, and further evaluate staff• Maintain set goals with membership retention and wellness programs• Acting Manager for closing• Train new members with the appropriate FitQuest programs• Supervision & consultations • Scheduling • Project Management

• 

  The sheraton norfolk waterside hotel

  Jul 2011 - May 2012

  Sales administrator

  • Maintain & order all office supplies and collateral • Coordination with the Front Office and House Keeping to prepare hotel show rooms • Coordination with the Front Office, Room Service, and the Kitchen for the preparation and delivering of amenities• Facilitating information of new group bookings to in-house Reservations, the Accounting Office, and Convention Services• Creation of marketing ads as directed by the Sales and Marketing Director• Data entry using Galaxy: Lightspeed, Delphi, and Sales Department checkbooks• Coordination with the Front Office, Room Service, and the Kitchen for the preparation and delivering of amenities• Editing & formatting contracts of forthcoming bookings • Manage phone calls for the Sales Department• Filing Show less

• 

  Magfest

  Jan 2012 - Jan 2018

  Technical operations department head

  • Planning and Deployment Of Network Infrastructure o Review Blue Prints Of New Venues• Network Architecture For Over 13 Departments  11 Core Switches  15 Layer 2 Switches  40 Wireless Access Points  252 Nodes o Deployment Of Network In Under 48 Hours• Customizing Software Images For Unique Department • Troubleshooting Non-functioning Equipmento Networko User Endpointso VoIP Systems

• 

  The mickey group

  Feb 2013 - May 2015

  Listings / client care manager

  • Product Creation and Marketing • Buyer / Seller Client’s Primary Contact• Operations Management• Technology Systems Optimization• Director Of Content For Social Media• Payroll• Cost Cutting

• 

  Government contractor

  Jan 2015 - May 2016

  Network engineer

  - Supporting Tier 4 Engineers o Troubleshooting Network Issues o ThinApp Development o App Volumes o Maintaining Server – Dell M1000e Chassis, R630s o Configuring Switches – Dell Z9500s, 4820s o Palo Alto 7050 Firewall Configuration And Testing- Data Center Hardware Management o Troubleshooting Hardware/Ordering Replacements o Organizing Network Stacks- Quality Assurance Testing o Testing Network Hardware Compatibility- IT Administration In Corporate Environment o Microsoft Office 365 o Active Directory o Compiling Mobile Device Management Policies o Symantec End Point Protection- Project Documentation o Working with superiors on designing project documentation Show less

• 

  Gap solutions, inc.

  Jun 2016 - Mar 2019

  It administrator
• 

  The johns hopkins university applied physics laboratory

  Mar 2019 - now

  · Serve as primary ISSO and point of contact for seven highly classified programs; alternate ISSO for four additional programs across two different sponsors at different levels of IAM.· Maintained all ATO artifacts and Body of Evidence as defined by the primary sponsor. Coordinated with system administrator to perform continuous monitoring and ensure all system controls are met.· Worked directly with ISSM and ISSO team to draft and update RMF documentation, to include Media Protection Plan, Incident Response Plan, lab-wide Software Due Diligence, Auditing policy / SOP, and more. Initiated and developing the ISSO training program to be implemented lab-wide.· Audited 38 programs in compliance with JSIG standards. Developed auditing procedures deployed across all sponsor areas. Lead team to create and update audit reduction scripts to meet AU standards and sponsor guidance.· Served as Assistant Supervisor, managing a team of 23 people. Managed workloads, coordinated professional development, and approve administrative requests. Show less

  • Information System Security Officer

    Feb 2020 - now

  • IT Support Specialist

    Mar 2019 - Feb 2020