Experience

• 

  Apple autos

  Nov 1994 - Nov 1998

  New and used car sales

  Worked in Sales and Leasing as well as being SVT Certified. Was recognized as a Legend and Leader for Sales by Ford Motor Company for Leasing, Sales and Customer Satisfaction.

• 

  Manna freight systems, inc.

  Jan 1998 - Jan 2001

  Sales consultant
• 

  Emdeon

  Sept 2001 - Jan 2006

  Supported field sales staff as Subject Matter Expert (SME) on multiple products in pre-sales discussions with C class management at large hospitals throughout United States. Concentration in Receivable Analysis and bad debt.Was responsible for selling new clients and up selling existing clients web-based health care receivable analysis solutions.Analyzed client’s revenue cycle processes and provided software solutions to improve client’s processes.Created test data files for clients and provided analysis on files to demonstrate products return on investment. Assisted in the resolution of system and data file issues, Assisted in the completion of request for information and request for proposals. Project Managed client software implementations and training.Was responsible for training new field sales staff on receivable analysis products and updating training materials. Show less Was responsible for selling products that fit into hospital and clinical areas that would help in revenue cycle management (RCM).Performed return on investment analysis on health care solutions for health care providers and health care facilities.Identified areas of need throughout revenue cycle process with providers.Facilitated meetings with clients to define business requirements for integrated practice management and hospital information systems.Managed projects to roll-out software upgrades for client side server based applications.Was responsible for implementing software upgrades for clients.Managed client relationships.Trained clients on software and equipment.Assisted in managing issues and mitigating risks. Show less

  • Solution Consultant

    Jan 2004 - Jan 2006

  • District Sales Manager

    Sept 2001 - Jan 2004
• 

  Apple autos

  Jan 2007 - Sept 2008

  Business development and marketing manager

  Managed and implemented project to stand-up Business Development Center (BDC) to support sales staff.Defined and documented business requirements, including reporting requirements, for web site redesign and implementation.Created test cases and performed user acceptance testing for new site.Worked with on-line vendors to ensure site optimization.Was responsible for web analytics across all web sites. Created and analyzed reports to identify trends for marketing strategies, traditional/digital, inventory needs, and created sales reports. Created Monthly, Weekly and Promotional based SMTP (email) or SMS (text messages) based messaging.Defined and implemented marketing strategies.Managed and implemented project to improve data integrity for customer relations management (CRM) system, Autobase.Managed staff including leading, developing, and performance reviews.Negotiated contractual agreements with on-line/system vendors.Managed ongoing relationships with on-line/system vendors.Was Recognized by Ford Motor Company as a Legend and Leader in Sales Management. Show less

• 

  Emdeon

  Oct 2008 - Feb 2009

  Technical specialist

  Led project to identify areas of lost revenue attrition totaling 26 million.Created reports from Siebel CRM application.Performed data analysis to identify areas throughout mixed product life cycle to determine areas of lost revenue; reported findings to executive staff.Managed project to implement sales strategy to recover lost revenues. Worked with third-party vendors to improve data integrity of new data captured.Built SQL Queries to determine areas of better data capture. Show less

• 

  Findlaw a thomson reuters business

  Feb 2009 - Oct 2010

  Senior client development consultant

  Was responsible for selling and up selling optimized internet marketing solutions to attorneys.Facilitated meetings with clients to gather and document high-level business requirements. Participated and led joint application development (JAD) sessions. Continually worked with project team to ensure client’s requirements were being met and to ensure the project was on schedule.Validated proper use of Meta tags, including page description, page titles, geographical terms and keywords.Created monthly and ad hoc web analytics and activity tracking reports for clients. Was part of a project team to roll out Siebel CRM (CRM) application to the national sales team. Show less

• 

  Lawman solutions

  Oct 2010 - Apr 2015

  Independent consultant

  Work with clients to identify requirements and scope to implement search engine optimized (SEO) websites.Lead the development, web strategy, and delivery of internet marketing programs to increase site adoption.Responsible for project plan and managing all aspects of system development lifecycle.Responsible for mitigating issues and risks.Responsible for building profiles in top directories to increase inbound linking.Responsible for performing keyword analysis and research.Developed responsive websites in HTML, CSS, and JavaScript. Manage client relationships.Create monthly and ad hoc Google Analytics for clients and provide recommendations for improving website traffic. Show less

• 

  Comcast

  Mar 2011 - Sept 2012

  Mdu/bulk account executive

  Negotiate amenable terms with large-scale MDU Owners, Property Management Companies, HOA’s and Universities to deploy Comcast’s array of Video, Internet, and Voice products en-masse.Was responsible for completing ROI and negotiating contracts with clients.Facilitated meetings with stakeholders to identify client implementation requirements.Developed and implemented retention and renewal plans.Created and managed client implementation plans.Managed client issues and risks.Created monthly and ad hoc reports for senior management and clients.Identified, led, and implemented departmental process improvement efforts. Show less

• 

  Leidos

  Sept 2012 - Sept 2013

  Project manager / consultant

  Managed cross-functional project for ICD-10 conversion at Fairview Health Services.Worked with clients to complete ICD-10 analysis and impact assessment.Led joint application development (JAD) sessions with project stakeholders. Was responsible for creating and maintaining project plans.Led project teams in identifying lost revenues and leveraging best practices to recover lost revenues and bad debt.Led project teams in identifying lost revenues and leveraging best practices to recover lost revenues.Created weekly and monthly status reports for project leadership.Managed issues and risks and coordinated all of the project tasks over cross-functional teams.Project and resource Management.Worked with change scope committee to assure project timelines complete.ICD Work Flow. Show less

• 

  University of minnesota physicians information technology

  Nov 2013 - Feb 2014

  It project manager / consultant / contract

  Managed multiple projects for IT, Including development of laboratory outreach web portal, HR plan administrator switch over, and project search and vetting for new contract management vendor.Managed project for implementation of new plan administrator for Human Resources department.Led effort to research and identify new contract management vendor.Helped automate processes to reduce hours spent on tasks by full-time employees.Identified and documented areas of process improvement.Worked with Business Intelligence in identifying redundancy in applications and software.Managed issues and risks and created/implemented mitigation plans.Reported weekly status to leadership and project stakeholders. Show less

• 

  Logisolve

  May 2015 - Dec 2015

  Infrastructure project manager, 27x edi bcbs mn / contract

  Developed Infrastructure Project Plan with team to determine scope of projectCoordinated efforts with Application Teams and IT resources to move ahead to make Go/Launch date for moving all transactions through new gatewayCompleted SAD with architecture team for 27X EDI Transactions FlowCompleted test plan document & coordinated with third parties Highmark and Availity test dates and scope of testing to occurWorked with Application development to make 270/276 EDI Transaction code changes applied and ready to deploy to interpret transaction planned to deploy into productionDeveloped Test Case Scenarios for Non Migrated with business and lead test teamDeveloped test case scenarios for Migrated with business and lead test teamLed Application and Development team to determine Components and version of Components to be in place on specific launch dates Show less

• 

  American registry of radiologic technologists

  May 2016 - Jan 2019

  Project manager, business operations

  • Managed the execution of medium to large complex projects, from conception through product launch using waterfall and agile methodologies for internal stakeholders and external clients.• Partnering closely with senior IT and business leaders to successfully deliver new products while meeting timeline and budget.• Assisted in standing-up the Project Management Office (PMO) to ensure best project management practices, accurate project metrics/trend tracking, and stakeholder communication (to internal and client stakeholders) are consistently used.• Worked with Product Owners and Product Management to ensure alignment on when work is planned.• Responsible for aligning work delivery for over 75 projects from the Board of Trustees of ARRT over the course of the next 10 years. • Responsible for managing the implementation of Iterative based release management software updates, upgrades and newly offered programs through web-based activities.• Led ARRT Psychometrics department and Radiologic Health Branch (RHB) of the California Department of Public Health discontinued the use of the California developed Radiography Supervisor and Operator (SOR) examination and replaced it with the Core Module of ARRT's Limited Scope of Practice in Radiography Examination over a 2 year implementation period.• Mentored new Project Managers on PMO processes and practices.• Managed and escalated project risks and issues to project leadership. Show less

• 

  Apple autos

  Jan 2019 - Dec 2024

  • Hire, train, and manage sales team to set, achieve and exceed sales goals while minimizing expenses, exceeding profits, and customer satisfaction index (CSI) thresholds.• Mentor sales team daily to maximize unit volume, gross profits, and CSI.• Improve customer satisfaction through exceptional resolution of customer escalated concerns for both sales and service.• Review operational reports to project sales and identify areas for profitability.• Management of new and pre-owned car inventory including analyzing, ordering and pricing to meet gross profit objectives.• Manage Wholesale each month with Manufacturer including management of new car builds in Webdo.• Manage LCTP program for New Car Inventory and Service Loaner Program profitability.• Prepare sales reports and monthly revenue reports.• Manage monthly, quarterly and yearly new car marketing programs to match up to FDAA incentives and ad messages. Show less

  • Lincoln Brand Manager New Car Manager

    Sept 2019 - Dec 2024

  • Senior Sales Manager

    Jan 2019 - Sept 2019
• 

  Lincoln of bloomington

  Jan 2025 - now

  General sales manager, new car manager