Stuart Taylor

Experience

• 

  Eurotunnel

  May 2007 - now

  Facilitation of change initiatives, aimed at continuously improving safety and Freight service delivery. Prepare and analyse weekly/monthly performance reviews to identify areas for improvement.Responsible for creating and updating Risk Assessments for the UK Freight Customer Service Department.Responsible for creating and updating safe systems of work, for the UK Freight Customer Service Department.Monitor Departmental safety events, to establish trends and patterns in order to propose remedial action. Previous experience of first line management, leading a team to Assess and Certify terminal staff performance, in line with the company's Certification management policy.Responsible for managing staff performance and capabilty.Represent the UK Freight Dept as an expert, for internal and external meetings.Liaison with Union Representatives. Management and delivery of digital and physical projects.Responsible and accountable for the UK Freight Customer Service Department team and operation in the absence of the Departmental manager. Show less

  • UK Freight Standards & Performance Manager

    Oct 2019 - now

  • Freight Customer Service Leader

    Oct 2016 - Oct 2019

  • Customer Experience Information Leader

    Jul 2015 - Oct 2017

  • Terminal Control Centre Allocator/Supervisor

    Jul 2008 - Jul 2015

  • Customer Service Agent

    May 2007 - May 2011