Experience

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  Rochester institute of technology

  Aug 2020 - May 2022

  Student help desk

  Provided technical support to students, resolving hardware, software, and network issues.Assisted with laptop setups, printer configurations, and software installations.Delivered exceptional customer service, ensuring clear communication and student satisfaction.Conducted hardware configurations and installed parts, such as RAM, hard drives, and GPUs.

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  Fdm group

  Aug 2022 - Dec 2022

  Technical consultant

  Successfully completed FDM's intensive training program, gaining expertise in project management methodologies, including Agile and Scrum.Strengthened collaborative skills through Agile practices such as daily stand-ups, sprint planning, and retrospectives, ensuring effective communication and progress tracking within project teams.Gained hands-on experience with industry-standard IT tools and technologies, enabling versatile and efficient problem-solving in diverse technical environments such as Azure and VMWare. Show less

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  Deutsche bank

  Dec 2022 - Jan 2024

  Led incident resolution efforts, educated people on application systems and data flows, and contributed to maintaining production standards and controls.Ensured comprehensive understanding of data flow through application infrastructure for effective operational support using tools Splunk and Apache Kafka.Conducted technical analysis of the production platform to identify performance and resiliency issues.Implemented event monitoring and management via Geneos, and promoted knowledge management across supported applications.Trained a new employee by providing ongoing support, mentorship and educated them on key tasks and responsibilities. Show less Was responsible for ensuring the stability of applications and resolving user issues in a dynamic banking environment.Proactively identified and resolved issues, monitored enhancements, and improved platform hygiene.Prioritized and handled BAU support queries, ensuring timely resolution within agreed SLAs.Contributed to a culture of continual improvement by leveraging event monitoring insights to enhance platform hygiene and streamline support activities.Cooperated with team members to continuously learn about and tackle new issues that users faced. Show less

  • Production Support Engineer

    May 2023 - Jan 2024

  • Payment Management Specialist

    Dec 2022 - May 2023
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  Fdm group

  Jan 2024 - Jun 2024

  Technical consultant

  Collaborated in a group project for a client to design and implement a CI/CD pipeline using Jenkins, Ansible, and Terraform, successfully deploying a scalable Node.js and React web application on AWS, improving deployment efficiency and reliability.Actively participated in team discussions, contributing ideas and troubleshooting solutions to overcome project challenges while adhering to Agile practices like daily stand-ups and sprint reviews.Developed documentation to outline CI/CD processes and configurations, improving the team's ability to replicate and maintain the pipeline for future projects. Show less