Elizabeth Bocanegra

Experience

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  Washita Valley Enterprises

  Apr 2002 - Jun 2006

  Secretary

  Ensured that all work maintains the standards of EPA regulatory compliance and OSHA safety. Tracked record of evaluating oil rigs, Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics, Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries, Maintains customer confidence and protects operations by keeping information confidential, Prepares reports by collecting information, Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies, Secures information by completing database backups, Provides historical reference by utilizing filing and retrieval systems. Show less

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  Comet Cleaners LLC

  Nov 2002 - Jan 2004

  Cashier & Presser

  Open/close storeAttend customer/registerTag & sort clothesMaintain store clean and professionalTake loads to stores as neededPress dry clean & laundered clothes on appointed daysCount out register at closing

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  Dr Valentin Gracia Plastic Surgeon

  Oct 2006 - May 2008

  Medical Receptionist

  Greeted patients, families and visitors. Updated patient’s demographic and insurance information, Answered and screened incoming phone calls, Obtained comprehensive information and took correct written messages, Directed calls to suitable person with minimal transfers, Responded to common questions concerning the practice, health insurance coverage and billing procedures,Verified patient eligibility, Performed basic patient care activities, Maintained calendar, Assisted with physician’s and staff travel arrangements and setting up meetings, Completed patients’ registration, Sceduled appointments and surgerys, Obtained pre-certification for services with insurance companies, Handled requests from patients for prescription refills, Ensured customer service excellence at the facility. Show less

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  Farmers Insurance

  Jun 2008 - Apr 2011

  Office Administrator

  Thorough documentation and general office administration. Provided support to customers regarding progress of claims, policy content and customer’s responsibilities. Upsold policies. Handled inbound customer enquiries. Successfully handled customer complaints in an empathetic and professional manner. Exercised exceptional listening skills. Responsible for daily office functions for two insurance agents.

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  Sgt Grit Marine Specialties

  Oct 2010 - Mar 2011

  Bilingual Customer Service Representative

  Answers inquiries by clarifying desired information; researching, locating, and providing information.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.Maintains call center database by entering information.Keeps equipment operational by following established procedures; reporting malfunctions.Updates job knowledge by participating in educational opportunities.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

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  ClimaCool Corporation

  Apr 2011 - Jul 2014

  Warehouse Worker

  Handled final inspections and packing of unit chillers before shipments. Assisted in other areas of construction, such as insulation, wiring,unit testing final assembly of insulation, panels, labeling and packaging for shipment, Assisting in annual inventories, Moving chillers by hand, manual pallet jack, Shrink wrapping goods for loading onto trailers, Routinely cleaning all warehouse areas, Working in multi-temperature environments that range from 32F to 100F, Used a hand held radio frequency device to communicate with other staff Show less

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  Excalibur Towing

  Oct 2014 - Jun 2016

  Dispatcher

  Answered all phone calls coming to facility and if required routed to drivers, Ensued dispatch according to schedule and work orders, Informed drivers and operators of any traffic diversions, Remarkable experience in manage all dispatching of materials for tow trucks, Ability to receive and prioritize calls and complaints from customers, Proficient with Database software, management service software and word processing software, Exceptional ability to manage all communication equipment, Proficient in entering information on computer database, Order supplies or equipment and issue them to personnel Show less

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  Advanced Foot and Ankle Associates

  May 2016 - Oct 2017

  Office Administrator/Billing

  Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to 5 employees. Assisted in physician credentialing, license renewal, and reappointments. Scheduled surgeries, managed pre-certifications, and verified insurance coverage. Made practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on customer satisfaction. Manage medical billing, coding and collections, appointment scheduling and processed all medical records request adhering to all HIPAA Guidelines. Show less

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  Grace Obstetrics & Gynecology

  Oct 2017 - now

  Billing Administrator

  Applied HIPAA privacy and security regulations while handling patient information. Communicated with insurance representatives to complete claims processing or resolve problem claims. Completed and submitted appeals for denied claims. Reviewed claims for coding accuracy. Coordinated communications between patients, billing personnel and insurance carriers. Reviewed account information to confirm patient and insurance information is accurate and complete. Contacted insurance providers to verify insurance information and obtain billing authorization. Input details into accounts and tracked payments.Handled billing, waivers and claims for private and commercial clients. Distributed or posted financial data to appropriate accounts and prepare simple reconciliations. Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates. Organized information for past-due accounts and transferred to collection agency. Leveraged EMR software to post payments received for services. Maintained billing software by updating rate change, cash spreadsheets and current collection reports. Maintained positive working relationship with fellow staff and management. Handled incoming calls and directed callers to appropriate department or employee. Answered questions and fulfilled requests with friendly and knowledgeable service. Pulled patient records and transferred information to appropriate parties. Safeguarded medical records to maintain patient confidentiality. Entered patient insurance, demographic and health information into software and confirmed records. Released information to persons or agencies according to regulations. Transmitted information or documents to customers through email, mailings or facsimile machine. Streamlined day-to-day office processes to meet long-term goals. Compiled and coded patient data using standard classification systems. Ordered and restocked supplies in line with budget limits and office needs. Show less