Chris Burke

Experience

• 

  The Hartford

  May 2008 - Jun 2012

  Sr. Consultant

  Lean/Six Sigma projects. Service Operations leadership roles as well.

• 

  Travelers

  Jun 2012 - Jan 2022

  • Own streamlining workflows across BI Operations to standardize, optimize or completely redesign our siloed processes into common workflows. Goal is to reduce expenses, improve customer experience, and migrate work to lower cost resource to enable growth and increase capacity. Currently working on End to End process and automation optimization for Premium Audit.• Strategic Initiatives – Initiated an End-to-End review of all our offshore processes with three vendors to streamline and optimize 54 independent processes. Optimized and migrated National Programs renewals to CS&S, stood up Agency Solution team to take on work from Account Executives, and reallocated field resources to Select.• Review small scale processes for automation solutions. Explore emerging technology solution opportunities across BI Operations (AI, OCR, NLP, RPA).• Developing Design Thinking skills to focus on human centered design decision making and innovative solutions Show less • Accountable to manage and implement large scale multi-year projects. Oversees planning and execution of the project’s activities and resources to ensure that established cost, time, and quality goals are met.• Program Portfolio lead supporting multiple work streams for Small Commercial business transformation. Inter-dependency and change management of large-scale projects. Experienced in developing strategy, using agile methodology, coordinating offshore engagements, and participate in multi-year expense reduction opportunities.• Participated in Blueprint Strategy to brainstorm and present transformational change ideas for new capabilities, aligned to strategies, and value differentiators for future state planning in 3-5 years Show less

  • Operational Effectiveness Director

    Apr 2018 - Jan 2022

  • Project Director, BI Operations Strategy & Execution

    Jan 2017 - Apr 2018

  • Operations Director

    Jun 2012 - Jan 2017
• 

  Arch Insurance Group Inc.

  Jan 2022 - now

  • VP Business Solutions Lead

    Oct 2023 - now

  • VP Business Process Management Lead

    Jan 2022 - Oct 2023