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Virlan Silviu

Virlan Silviu

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location of Virlan SilviuBucharest, Bucharest, Romania

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  • Timeline

  • About me

    Service Eurial Invest

  • Education

    • Facultatea de drept si administratie publica

      -
      Licenta in Medierea conflictelor Vehicle Maintenance and Repair Technologies

    • Liceul Teoretic Eugen Lovinescu

      -
      BAC filologie intensiv engleza

  • Experience

    • BRADY TRADE- Dealer Skoda, VW Service, Das Welt Auto

      Nov 2006 - Oct 2018

      Consilierea clientilor cu privire la volum durata si costul lucrarilor efectuate in service, consultanta tehnica clienti,intocmirea comenzilor de piese din programe specializate( ETKA,CROSS, ELSA),legatura cu inspectorii de daune si solicitarea acceptelor la reconstari si a platii finale, intocmirea devizelor de reparatie in sistem Audatex, Eurotax intocmire de rapoarte privind derularea activitatilor.Consilier service certificat Volkswagen, Curs Constatari daune din evenimente rutiere ACLIDER Show less

      • Coordonator dep.Tinichigerie-Vopsitorie

        May 2017 - Oct 2018

      • Certified Service Advisor

        Nov 2006 - May 2017

    • Top Lac Service

      Oct 2018 - Jul 2020
      Coordonator receptie/ service

      Monitorizare a satisfactiei clientilor( reclamatii, info personal), implementarea unor metode de comportament si lucru orientate spre client la toti angajatii din cadrul receptiei, indrumarea si motivarea anagajatilor din subordine in vederea promovarii si sustinerii acestora in permanenta motovati, organizarea fluxului de reparatie, asigurarea respectarii standardelor de calitate pentru lucrarile desfasurate in service,reprez. service in relatia cu asiguratorii, controlarea si respectarea normelor de protectie a muncii si PSI, control final reparatii, responsabil flota masini de schimb. Show less

    • Automobile Bavaria

      Sept 2020 - Feb 2023

      • Coordonator dep. Service Caroserie

        May 2021 - Feb 2023

      • Certified Service Advisor

        Sept 2020 - May 2021

    • EURIAL INVEST

      Feb 2023 - now
      Service Manager

  • Licenses & Certifications

    • Certificare Constatari daune din evenimente rutiere

      ACLIDER

    • Consilier service certificat Volkswagen/ Skoda

      Porsche AG
      Aug 2017