Experience

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  Studio valeriano hair salon

  Jan 2009 - Dec 2014

  Manager

  • Provided leadership support, guidance, coaching, motivated team, and provided career development planning and opportunities.• Ensure a high level of customer service.• Developed strategic and tactical plan of action for daily operation, conducted daily briefings, facilitated meetings, and managed weekly staffing.• Organized promotion with business partners to incentive the customer to consume more services.• Organized daily data entry with sales, services, and storage.• An organized campaign to motivate the time work in sales, customer service, and behavior. Show less

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  Liberty tax service

  Jan 2021 - Aug 2021

  Administrative assistant

  • Developed strategic and tactical plan of action for daily operations-maintained office policies and procedures, and office organization.• Assisted in the preparation of regulatory schedule reports and submitted and reconcile expenses reports.• Excel table prepared for data entry, answered direct phone calls, and organized scheduled appointments.

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  Dish network

  Jun 2022 - Nov 2022

  Portuguese bilingual remote customer service representative

  Delivered bilingual support in English and Portuguese, translating instructions and workflows. Provided customer assistance, maintaining professionalism under pressure while resolving disputes or conflicts.