Experience

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  Restaurant associates

  Oct 2003 - now

  ● Develop and manage operational budget, beating annual budget goals 10 years running, reporting status to executive team.● Implement service industry best practices, working with sales team to identify trends and develop action plans.● Conduct KPI and accountability metrics driven annual performance reviews for salaried management team members.● Manage client contracts, ensuring contract compliance and overseeing renewals and addendums as needed.● Work with managers to maintain corporate safety and sanitation compliance. Show less ● Implemented monthly manager meetings, increasing communication between departments and aligning departmental goals.● Developed operating budget strategies based on quarterly reports, evaluating programs and identifying trends to determine performance-based strategic direction. ● Grew financial performance, achieving top 10 unit in company status for overall increased profitability in fiscal year 2016.● Created and implemented new company food programs in cafés, increasing customer engagement through contests and themes.● Secured and opened 2 new accounts, hiring and training new staff and implementing corporate programs in collaboration with human resources.● Managed new construction project, coordinating with construction, client, and RA opening teams to manage updates and required actions. Show less ● Managed 50 seat restaurant & associated group catering business, increasing bridal, baby shower, and wedding luncheon bookings in the boutique space. ● Collaborated with local community leaders to bolster Saturday and Sunday brunch business by cultivating community partnerships with local churches and synagogues.● Provided administrative assistance to VP of Catering in Philadelphia area, supporting mindful fiscal and relational stewardship.● Assisted with client responses, contract revisions, and updates, improving menu coordination with culinary team and equipment rental orders. Show less

  • Vice President of Operations

    Dec 2023 - now

  • Regional Director

    Jan 2019 - Nov 2023

  • General Manager

    Jul 2015 - Dec 2018

  • Director Of Catering Sales

    Jul 2010 - Jul 2015

  • Catering Sales Manager

    Jul 2008 - Jun 2010

  • Executive Sous Chef

    Feb 2005 - Jun 2008

  • Lead Cook & Event Chef

    Jul 2004 - Jan 2005

  • Prep Cook

    Oct 2003 - Jun 2004