Experience

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  Atos

  Mar 2012 - Sept 2015

  Configuration analyst

  Strong skills in ITIL Process Management.Excellent understanding of Change management and Configuration ManagementComprehensive knowledge of the methodologies and principles of change, configuration, Problem ManagementGood knowledge of HP Asset Manager 5.• Maintain and update the CMDB (it is a centralized repository that stores information about all Configuration Items (CIs) within the IT environment). • Regularly verify the accuracy and completeness of CMDB data through audits and reconciliation processes. Identify and rectify any discrepancies or inconsistencies in CI information.• Generate reports and provide insights on the status of CIs, changes, and relationships for IT management and stakeholders. Assist in analyzing trends, patterns, and areas for improvement related to configuration management.• Collaborate with stakeholders on a regular basis to ensure that changes to CIs are properly recorded, approved, and tracked. Show less